Easy and quick

Pretty good, the deposit was refunded quickly.

The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

Two and a half hours at check in, every panel and wheel was scratched or even dented the windscreen had stone chips plus a crack and the wiper blades terribly worn to the point where it was dangerous....seats and mats stained and the car was dirty. This was supposed to be a premium convertible but the reality was the car was tired and the few staff that were there were overworked!

After we couldn't get the BMW, the counter staff helped us to get the car we wanted.

Really easy booking process.

The experience was terrible. The charge was double what was quoted on easyrentcars. The electric car would not charge as europcar gave us a charging card that did not work. They did not pick up the phone for hours to assist us; leaving us stranded in Portugal. Their response when the issue was raised was abysmal.