ENTERPRISE CAR RENTAL REVIEWS IN TURKEY

Very satisfied. Despite the language barrier, they patiently explained everything.

Very satisfied

Overall satisfied, still waiting for the deposit refund. The rental company said it would take 7 days, but not sure how many days it will actually take.

Very efficient

It's okay.

Very satisfied with the service, the staff handled everything quickly.

Very good.

The service was very professional.

Efficient and convenient.

Everything went smoothly, great experience.

I was dissatisfied with the customer service provided by Zuzuche. I lost my driver's license while flying to Istanbul and tried to pick up the car an hour earlier than the scheduled time. The rental company noticed I didn't have the original license and refused to let me take the car. I contacted customer service, and they explained that both they and the rental company couldn't allow pickup without the original document, which I understand. However, my reservation should have been canceled for me since the pickup time hadn't yet arrived. Zuzuche only cares about collecting money and doesn't handle customer issues properly, which left me extremely frustrated. This is just a reminder for those who plan to use this platform to rent cars in the future. Think twice!

Very good.

Satisfied

Very satisfied

The entire Turkey trip was enjoyable, but the only unpleasant experience was with this car rental company. The pickup location was not at Terminal D, and it took a long time to find it. They kept pushing me to buy insurance and were extremely unprofessional.

The pickup and car exchange went smoothly. I paid a little extra to switch to a BMW 120. The car was manufactured in December 2024 and is very new with excellent condition.

There was no staff at the airport counter, and the provided phone number was not answered. We had to ask a taxi driver to take us to the pickup location, which cost us 150 lira. Additionally, the vehicle did not match the model we ordered.

Satisfied.

Overall, everything was normal and very good.

Mr: Hussin in counter he is very nice man