Everything else was fine, but they tried to overcharge us for the highway toll at the end and only corrected it when we kept insisting on seeing the bill.
I arrived at nearly 11 PM, and the staff at the store immediately and accurately called my name. She was very patient in communicating with me, even though my English is not very good. She explained everything patiently without rushing, and clearly described the pickup location.
Pick-up and return were both really smooth, and there was no hard selling at the counter. The actual car we got was a 9-seater Opel diesel with plenty of power and driver-assist features, so it felt great to drive on the highway. The big downside is that only the driver’s seat is adjustable—none of the other seats can be adjusted at all, which really hurts overall comfort.
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