At first, one of the staff members was not helpful and had poor English skills. He was very impatient when explaining their full insurance policy and clearly lacked professionalism. Then another young employee took over and was much more patient.
Overall, it was pretty good. The rental company upgraded to a Fiat sedan. Unfortunately, as it was my first time renting a car, I didn't check thoroughly and forgot to bring my international passport, which caused inconvenience for my trip to the second country.
Extremely smooth experience, and the car was in excellent condition. Everything went very well, the price was great, and I'm very satisfied. I'll choose QEEQ for car rentals abroad in the future.
The entire experience was excellent, straightforward and hassle-free. They explained the accident handling process clearly when I purchased full insurance, without any extra sales push. I voluntarily opted to add the no-police-report full coverage insurance for single accidents, which was reasonably priced at 10 euros per day.
The car rental service was very friendly. They made coffee for us while we waited, showed us the location of the gas station when handing over the car, and even helped us connect Bluetooth.
Although they replaced my car, it was still the same class. I want to especially thank the QEEQ customer service team for their quick responses, which made us feel supported and guided like by family during an overseas car rental. It brought great peace of mind. I’ve already recommended QEEQ to my friends.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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Letitia Taylor
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