BUDGET CAR RENTAL REVIEWS IN UNITED KINGDOM

Good car, great price point

Great variety of offerings

Staff very helpful and friendly. Car availability very poor unfortunately.

Did not explain the car return process, and I had to pay an extra £35 because I drove for about an hour to Dublin and then came back.

Very satisfied

Great experience, the car pickup and inspection process was very simple.

Not bad, quite efficient in all aspects!

Great!

Good.

Budget debited my payment card for nearly 400 euro which still hasn’t been returned to my account.

Convenient and efficient, accurate store navigation, reasonable pricing, very satisfied.

Good. Dispute over scratch on car body was efficiently resolved after we could show photos of condition at point of returning the car.

Great - was helpful with resolving the dispute.

The customer service was excellent.

All good as above

All good as above

Fast pick-up and drop-off process.

We originally selected a Ford Focus, but at the store, we were directly upgraded to an MG SUV. It could hold more luggage, had more space, and was enjoyable to drive. It took us to more places in the UK, and we thoroughly enjoyed this trip!

Excellent.

Not very friendly or communicative. Overcharged me for damage. The rest was more or less fine.

Perfect.

Very good.

Very good.

Overall service was satisfactory, but during pickup, the staff seemed to treat us differently. We had two families renting cars, and at first, they tried to push me to upgrade. When I refused, I ended up with a Series 1 car, which was very small and not the specified SUV model. However, my friend with the same reservation was upgraded to a Series 3 for free. The only apparent difference was that I was served by a South Asian staff member. Everything else was fine.