LONDON CITY AIRPORT CAR RENTAL REVIEWS

Booked a Citroen C3 but got a Peugeot 208 instead. Since it’s the same category and the car was very new (registered in 2026), it drove really well and everything was great over the 4 days we used it. Pick-up at London City Airport was fast, but the rental staff didn’t come with me to inspect the car—they just handed me the keys and told me which bay it was in, so you really have to take your own photos and videos for your records. We returned the car at Manchester Airport, where a staff member checked the car with us on the spot and completed all the paperwork right away—very quick and efficient.

I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!

Great service! The staff was very efficient and quick to assist.

Arrived to collect the car 16mins late and the car was no longer available. The existing booking was void and the onsite customer service forced me to upgrade in order to hire a car. Dropping the car off out of hours also needs to include an option for when the airport terminal is closed.

Service efficiency is average. Returning the car in the afternoon needs improvement. The car key should be placed in a prominent location at the rental company, not handed over to airport security. After working hours, it was difficult to find the security personnel. I had to ask several people and wait a long time to find where the key was left.

Satisfied

Good

Picked up and returned the car at London City Airport. Several rental companies are all together. The staff was very humorous, the process was quick, they confirmed identity, then found the QEEQ booking in the system. They showed the car condition report, and after confirming, I signed and paid a £300 deposit. Then they gave me the keys to pick up the car.

This company really sets the benchmark for the whole industry.

Satisfactory

Satisfied

The counter staff Mr. Amaan was very nice and polite. He had excellent customer service skills. I would recommend Hertz for everyone hiring a car in UK

Prompt and Excellent service

Very satisfied

Very efficient.

Excellent

Good

The car model I reserved was not available, and I was forced to upgrade. The experience was very disappointing.

Overall good service, they provided a place to buy a baby seat.