Outstanding

I only found out about the unpaid highway toll after returning home. There are no toll booths, just a C mark, and the rental company charged a £42 administration fee. It's such a rip-off.

Booked from a store near Paddington in London, everything went smoothly. Booked an Audi A4 wagon but got a Volvo XC40 AWD instead. It's slightly smaller, but since we had one person less than expected, it worked out fine. Otherwise, there wouldn't have been enough space for our luggage. The car was very new, had built-in navigation and cameras on all sides to detect surrounding vehicles. It could park itself, although we didn't try that feature.

Poor

I don't plan to praise them because my experiences made me realize that the well-known Hertz doesn't have significant advantages over other companies, and sometimes it's even worse than smaller companies.

Received a car with Sat Nav which was a nice bonus

Great platform to book rental cars