CAR RENTAL REVIEWS ON HERTZ IN LONDON

Ease of pickup and drop-off, professional service, no unnecessary fees recommended.

Absolutely fantastic

The pickup went pretty smoothly overall. Nobody tried to hard-sell me anything, and even though the staff weren’t exactly warm or chatty, everything got done without issues, which I’m pretty happy about. I did forget to bring the physical translation of my license when I picked up the car. They wouldn’t accept a photo or an online version; they insisted on seeing the actual document. Luckily I had my Brazilian driver’s license with me, and they accepted that.

The staff was very professional and did not push products. The return process was quick and hassle-free, making it a pleasant experience.

No upselling and I got exactly the car I booked.

Very satisfied.

This company really sets the benchmark for the whole industry.

Overall it's pretty good. The car pickup was quick, and car exchange was also relatively fast. There was no forced insurance upselling.

Extremely satisfied.

Very good, picking up and returning the car was very convenient.

Brand-new car with just 1,400 miles, and the space was more than enough for just me driving.

Very convenient

Very good

Overall, it was quite good. However, I received a charge of £55.73 the day after returning the car without any explanation or email.

The service was excellent and patient. On the return day, we could choose between an on-the-spot inspection or a post-return inspection; we opted for the former to confirm everything was fine before leaving. Communication went smoothly, there was no upselling of insurance, and they upgraded the vehicle model. The car was very new, and the driving experience was great.

Really great car rental experience.

Good service attitude.

The service was great, and picking up the car was convenient.

The overall service was excellent and very satisfying.

Very satisfied.