CAR RENTAL REVIEWS ON EUROPCAR IN LONDON

Very good.

The car rental company provided decent service, but the front desk staff had a strong Ukrainian accent.

I've been driving for years, and this was an excellent experience. They provided us with a new car, and the staff's service was exceptional.

It was okay, they explained the existing damage and taught me how to start the electric car for the first time.

The car was in good condition, the service was excellent, and the pick-up and drop-off process was quick.

Very satisfied, easy pickup and convenient return.

They aggressively push for upgrades and insurance, and their attitude immediately worsens if you refuse.

Limited vehicle options, no reminder to photograph the car's condition.

Too many upsells and hidden charges.

Satisfied

Very satisfied.

Very good. Although there was some upselling, simply declining was enough.

Very satisfied

The overall service was fine, but our car was canceled due to our flight delay, and we had to pay more to get another car at the store.

The overall experience was excellent. QEEQ's customer service is very knowledgeable, and I've rented cars through QEEQ many times before. Extremely satisfied.

I have rented cars abroad many times in Europe, but my experience with Europcar in London was exceptionally troublesome and disappointing. I strongly advise against choosing this company in London. From the very beginning, the car pickup staff try to sell insurance and make intimidating remarks, followed by complicated processes involving various fines, and ending with a series of email hassles related to returning the car. For such a large company, their London branch is full of pitfalls, fines, and inexplicable issues that will cause you significant trouble. The service and overall experience are extremely poor. Among all the car rental companies I have used many times, this one is by far the most frustrating and stressful. Renting a car is supposed to enhance convenience, especially when traveling abroad where there may already be language barriers, but this company will ensure you deal with endless issues during your trip. Choose wisely, and I strongly suggest avoiding this company in London.

Very satisfied.

The Europcar branch in London was relatively easy to find. The staff initially tried to upsell an upgraded vehicle model, but after I clearly declined, they still provided the original model. Overall, it was alright. The car had quite a few scratches, but during the return process, the staff inspected the vehicle very thoroughly.

Very satisfied, will come again.

Satisfied