The car was in great condition, and the staff at the counter were warm and professional.

The staff at the pick-up point were very friendly and always had a smile on their faces. There were no additional sales pitches. I had booked a Ford Focus but was upgraded for free to a Mercedes A180. However, there were quite a few people picking up cars, so the wait time was a bit long. Europcar didn't have too many customers compared to Avis next door, which had an extremely long line. Since Northern Ireland and Ireland are on a separate island without road connections to other countries, it’s harder for cars from other regions to come over, so there are more people renting cars here.

Skoda wasn’t available at the time so they gave me a free upgrade to VW Passat. Very friendly and great service and offer. Drop off was equally good

Great online service, clear and easy to use

They gave me free upgrade and I had got Mercedes-Benz through out my journey. Europcar gave me a great experience at Northern Ireland.

Good experience on car rental

Good staff, car met expectations. Easy processing.