very good

I have paid the full insurance from axa insurance from the qued application and the employee in the desk said that my axa insurance isn't valid because it's a third party..obviously it was lie and I paid almost 210 euros for an insurance she told me about the glasses and the tires

Very good. There are a lot of people, so you need to wait.

Overall satisfactory. Due to a 15-hour flight delay, the staff first commented on my luggage volume, then claimed my insurance didn't cover it, but I declined both.

requested a small 4 door car with air conditioning received 2 door with no ac!

Like: Pleasantly surprised by how helpful the Europcar office staff were with limited upsell.
Dislike: I got slightly confused at Heathrow T2 over which bus stop to use for the shuttle - some better signage that can be seen at a distance would help.