EDINBURGH CAR RENTAL REVIEWS

The overall experience was excellent, and the price was affordable and reasonable.

Since this trip involved five friends, we booked a larger station wagon several months in advance. Upon arrival, the rental company initially intended to give us a CLA, claiming it was the station wagon we had reserved. However, after we checked the official website and confirmed that the CLA station wagon belonged to a different category, they changed their stance and said they could refund the price difference but insisted that no other vehicles were available today. They presented a 'take it or leave it' option and left us stranded in the garage to walk back to their office on our own. After contacting customer service via the rental platform, we were informed that a V90 could be arranged within an hour (they even specified the model). After 45 minutes, we tried to communicate again with the same store staff, only to be told that there had been a system malfunction during the past hour, and we would have to wait another hour on the store's sofa. They assured us that the vehicle would be immediately available once ready. Another hour passed, and we had to walk back to the counter ourselves before the staff finally arranged the car keys for us.

Very good

Very satisfied.

They trick customers by giving you a GLE with less trunk space than a 90, and the tire has a bulge. I don't believe they wouldn't notice this during the inspection.

Very satisfied

Great!

Q-PARK is easy to locate, but there are no rental company signs after entering. Booked a Japanese car but received a four-wheel-drive American car. Driving performance was fine, but the fuel consumption was high with low endurance, requiring frequent refueling. The hybrid feature was practically useless. This is a British local company with high fees; they charged a £1500 deposit at pickup, which is five times that of SIXT. If any violations occur, the company charges a £75 service fee, nearly double SIXT’s charge. I won’t rent from this company again.

Average

The customer service was excellent.

Very satisfied!

There was a very long wait during pickup, possibly due to understaffing. Fortunately, during the return, there was only a short wait before someone came to inspect the car.

Satisfied

Convenient car pickup

The staff had a good attitude, and there was virtually no waiting in line.

Great service

I booked a gas-powered car, but was given an electric car when picking up. I requested a replacement and waited for over 4 hours to get the gas-powered car. The staff at the store were cooperative, but this is not how things should be handled. The store did not provide any compensation for this.

Quick and straightforward.

Although there was a prepayment, they charged an additional 200 pounds later without providing an invoice or email notification. Despite having full insurance, they still added an extra insurance fee, as if the insurance provided by the rental car platform was not recognized by the rental company. The platform should refund my prepayment.

Very good.