EDINBURGH CAR RENTAL REVIEWS

Overall the rental company was pretty good. They do a really thorough inspection when you return the car, so I’m glad I took photos when I picked it up – that really helped avoid any disputes.

The wait in line was really long.

Service was great and their follow-up was really fast.

Pretty efficient overall.

The staff were really welcoming and friendly.

When I picked up the car there were a few issues, but they handled it and swapped me into another vehicle.

They opened right at 10 and there was already a long line at the door. It took quite a while to actually get the car, but aside from that everything was fine.

Smooth process and the car was in great condition.

Pickup and return were both super smooth. I showed up over an hour late and asked if I could bring the car back a bit later too. The lovely lady at the counter agreed to give me an extra two hours, and she handed over a very new, super high-tech car that was spotless and filled up. During the rental the tire pressure warning came on, so I went back to the store and they adjusted it right away—everyone there was really nice. Return was also easy. A few minutes after I left, a handsome staff member actually ran out to the street to return the credit card I’d forgotten on the front passenger seat. I was really touched. Big thumbs up!

The rental location is in a parking garage, just across a bridge from the train station, making pickup and drop-off quite convenient. The staff were friendly and helpful. When returning the car, some scratches on the vehicle weren’t recorded beforehand, so we had to show the photos from pickup as proof. However, they weren’t overly strict and showed reasonable trustworthiness. Make sure to record a video and take photos of the vehicle before pickup.

Everything was great overall.

Brand-new car and everything went smoothly overall. The only hiccup was being charged an extra day because I picked up the car about ten minutes early, but luckily QEEQ helped sort it out after we talked it through.

The staff kept pushing for insurance (over 300 pounds), but it's better not to buy. The car condition was quite good, which is important for a safe trip.

Upgraded to a Ford KUGA, which was fairly easy to drive. They recommended tire insurance, considering it was my first time switching from left-hand drive to right-hand drive. Since it wasn't expensive, I decided to purchase it.

The rental company is very professional, and their service is enthusiastic. The car rented is either of the same class or slightly higher, and all vehicles come with navigation systems. However, the return inspection is extremely thorough, using lights to carefully check for any potential damage. If you don't purchase insurance beforehand, buying it directly at the store will only cost an additional 100-plus pounds.

Edinburgh Airport is relatively easy to locate. The staff had a bit of an accent, but it didn't affect communication. The only issue is that inspecting the car at night can be challenging.

Really great, the handover was super quick and smooth.

The location was easy to find, and they replaced it with a compact SUV.

The service attitude was acceptable, but the vehicle's condition was not good. The engine oil warning light was on when picking up the car, indicating low oil levels. I had to buy and add oil at a gas station myself. During driving, the wheels often slipped, and the vehicle felt unstable.

They do try to upsell you a bit, so just keep an eye on that, but overall it was fine.