CAR RENTAL REVIEWS ON HERTZ AT EDINBURGH AIRPORT, EDI

I won’t never ever book cars with Hertz especially in UK. Rigid staff, poor customer services and don’t even ponder long q waiting to pick up the cars as staffs just take their own sweet time to process the booking. Totally waste of time as we q for almost 2 hours for less than 20 people in line. From counter to ground staffs, all are very arrogant and unfriendly at all. Even the shuttle service to terminal takes ages to come and not really care whether u r catching your flight schedule. I never had such bad experience with Hertz in other countries over the world. Sorry, yes ruin my day

Everything is fine. Please be cautious with yours posted rating on Hertz. Not matching customer expectation at all

Since this trip involved five friends, we booked a larger station wagon several months in advance. Upon arrival, the rental company initially intended to give us a CLA, claiming it was the station wagon we had reserved. However, after we checked the official website and confirmed that the CLA station wagon belonged to a different category, they changed their stance and said they could refund the price difference but insisted that no other vehicles were available today. They presented a 'take it or leave it' option and left us stranded in the garage to walk back to their office on our own. After contacting customer service via the rental platform, we were informed that a V90 could be arranged within an hour (they even specified the model). After 45 minutes, we tried to communicate again with the same store staff, only to be told that there had been a system malfunction during the past hour, and we would have to wait another hour on the store's sofa. They assured us that the vehicle would be immediately available once ready. Another hour passed, and we had to walk back to the counter ourselves before the staff finally arranged the car keys for us.

Acceptable

Returning the car was very quick, just needed to refuel to full. There was some delay during pickup, but they directly upgraded the car to a seemingly more expensive model.

They trick customers by giving you a GLE with less trunk space than a 90, and the tire has a bulge. I don't believe they wouldn't notice this during the inspection.

Hertz is quite convenient, but the price at the store is much higher than the online booking price.

Exceeded my expectations in every way. There was 4miles on the car when I got it. The customer service staff on location was extremely friendly, great to chat to and very helpful. Would recommend based on his interaction alone.

easy and simple

They sneakily include insurance in the rental agreement without informing you and charge your credit card after you return the car. The staff's service is poor, they can give you the wrong car and later notify you saying, 'We gave you the wrong car.'

Poor service attitude

アップグレードして、予約した車輌よりも 装備、車輌供に充実していたので金額に見合う快適な運転が出来ました。

I loved the car and enjoyed my 1500 mile journey around England in it. Having the SatNav was a great bonus.

QEEQ found me a great deal.

I got an EV, I couldn’t activate the Polstar card. I couldn’t charge the car as I didn’t have a ChargingScotland card. I contacted Hertz and received no reply. I will not use them again.

Very easy to book

Pretty good, but the wait in line was too long.

The staff were very friendly and communicated well.

I was not given the vehicle I booked. I was charged £50 extra per day. The staff told me that 3 seater vehicle is not there for the class of vehicle booked, but the booking was for 3 seater.

When there were no 3 seater for the class of vehicle I booked, how did the system accepted the bookings?

The car pick-up process was extremely slow. It took an hour to get a signal on the POS machine. The staff told me that in case of any accident, I must first pay Hertz £1500. They also pushed additional local insurance at £23 per day. It seems that domestic insurance with low coverage is not very helpful.

Convenient car pickup

Excellent service.

Good Service

Good Website to compare prices of the vehicle company.

Pathetic experience at Hertz as they didn’t provide the vehicle which was pre- booked. was forced to take a sedan which was uncomfortable as we were 5 adults travelling.