CAR RENTAL REVIEWS ON ENTERPRISE IN EDINBURGH

I had initially upgraded my vehicle expecting it to provide more convenience, but unfortunately, I lost 2 days and a night due to issues with the vehicle. I am grateful for the taxi provided to Edinburgh Airport to resolve the matter, but the delay impacted my plans for that day, night and following day. Additionally, I had taken out two rentals (a van and a car), but was only informed when picking up the van that this was not allowed because of company policy. This left me unable to complete everything I had planned and I need to come back at the end of this month. All of which would have been fine if it was not for the unfortunate timing and reasons for renting the vehicles, my mother had passed and I needed to move my life back down to London. Two very stressful situations. I’ve been a loyal Enterprise customer for some time now, frequently renting from your branches at Edinburgh/Stansted Airport, Perth, and Bow. The staff at all three locations – Cameron, Elliot, Jack (Edinburgh), Katy (Perth), and Tam, Jamil, and Rob (Bow) – went above and beyond to make up for the lost time, sleep, and money during this period. I truly appreciate their efforts. Especially Cameron, he really stood out to me and helped me immensely.

qeeq worked great

Excellent at collection and drop off. No hassle

Good It found what we wanted in the right place at a good price

vehicle was fine. Drop-off point details were a mistake. No drop-off point at location shown on contract. spent some time finding out correct drop-off point and then driving there. Have complained to Enterprise. £200 deposit has not yet been returned, but no reason for it to be retained

Very good

Very satisfied

Satisfied

Average

The reserved car model was not available.

Great attitude, the car is in excellent condition.

Excellent

Satisfied

The service was very satisfying, and the car rental and return process was extremely convenient and fast.

Convenient and efficient

Overall, it's pretty good.

Picking up the car was very convenient, just a two-minute walk from the terminal.

They kept pushing insurance sales despite us telling them we already bought full coverage through the platform. Then they acted rudely when we returned the car, claiming the scratches were caused by us. Fortunately, we showed them video evidence and managed to return the car smoothly.

Very satisfied, they even gave me a Volvo XC90. A heads-up: if it's a diesel car, check the Ad Blue level. As long as you don't run out, there's no need to refill it.

Quick and straightforward.

Great experience and very efficient.

Only half a tank of fuel provided, but the contract stated a full tank. I had to call to dispute it. It's been a week, and I still haven't received my deposit back.