HERTZ CAR RENTAL REVIEWS IN UNITED KINGDOM

Absolutely fantastic

The pickup went pretty smoothly overall. Nobody tried to hard-sell me anything, and even though the staff weren’t exactly warm or chatty, everything got done without issues, which I’m pretty happy about. I did forget to bring the physical translation of my license when I picked up the car. They wouldn’t accept a photo or an online version; they insisted on seeing the actual document. Luckily I had my Brazilian driver’s license with me, and they accepted that.

Very satisfied!

The wait in line was really long.

The staff was very professional and did not push products. The return process was quick and hassle-free, making it a pleasant experience.

Pretty efficient overall.

No upselling and I got exactly the car I booked.

Car was ideal for our needs and exceeded expectation

no complaints

No hard selling at all, and both pickup and return went really smoothly.

This company really sets the benchmark for the whole industry.

Efficient and clear explanations.

Overall it's pretty good. The car pickup was quick, and car exchange was also relatively fast. There was no forced insurance upselling.

Extremely satisfied.

You can buy full coverage for Hertz directly through QEEQ, which is super handy. Really hope they can roll this out with more international car rental companies.

Brand-new car with just 1,400 miles, and the space was more than enough for just me driving.

Really great car rental experience.

Super convenient location right by Guildford Station. They gave us a shiny BYD hybrid – really comfortable, loads of space, and great on fuel.

The service attitude was acceptable, but the vehicle's condition was not good. The engine oil warning light was on when picking up the car, indicating low oil levels. I had to buy and add oil at a gas station myself. During driving, the wheels often slipped, and the vehicle felt unstable.

We had an accident during the rental and it was completely our fault. After we contacted the rental company, they immediately sent a tow truck to take the car to the nearest branch and arranged a replacement on the spot.