The car was in great condition, and the staff at the counter were warm and professional.

Please see above. Car had many faults. The dent should be fixed before being rented again.

Excellent as usual.

Counter staff was aggressive about offering upgrades to many customers.

Wonderfully easy

Terrible experience with Europcar. Bad communication on return location and issue with faulty car which has still not been resolved. After returingn the car to the correct location I was sent threatening letters over a 48hr period because they had not checked the location and were accusing me of not returning the car.

Fastest and most efficient pick up and drop off that I have found at Heathrow ever-and I travel a lot and have hired many cars.Car was ready and clean and performed perfectly for the entire 25 days

For some reason Easy Rent Cars were cheaper than going direct to the car firm. Didnt use the price drop protection but checked many times and never saw cheaper than when I booked.