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Reviewed: Fri, Feb 23, 2018
About Europcar: 2.0 /10
Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Belinda O'Neil

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Reviewed: Tue, Jul 1, 2025
About Europcar: 10.0 /10
Very satisfied, easy pickup and convenient return.
About QEEQ: 10.0 /10

P.Mueller

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Premium | Mercedes-Benz C Class or similar
Reviewed: Sun, Nov 10, 2019
“Good rental of Mercedes car”
About Europcar: 8.3 /10
I was given the option for an upgrade with my Europcar Privilege card. Pick-up location at London Heathrow is via free shuttle service.
About QEEQ: 10.0 /10
Easy booking process and simple to compare offers across rental companies.

Muhammed Azhar

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Intermediate | Hyundai Ioniq or similar
Reviewed: Mon, Aug 26, 2019
“Bit pricey but absolutely worth it”
About Europcar: 9.3 /10
Muhammed was very friendly and helpful. He recommended us a better car option that can suit our needs. I am extremely pleased with the service. However, I faced difficulty in the beginning trying to figure out how to operate the vehicle and the GPRS. I suggest there must be a car instruction manual provided to customers especially those coming from left hand drive countries. It will be very beneficial indeed..
About QEEQ: 10.0 /10

D.Milnes

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Compact | Volkswagen Golf or similar
Reviewed: Mon, Jun 10, 2019
“Super service, but always shocking insurance additions.”
About Europcar: 10.0 /10
Car was as expected. Insurance was high but Elena was good and gave us the lowest rate for fully comprehensive. She tried to help lower the costs. Much appreciated.
About QEEQ: 10.0 /10

L.Aslam

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Intermediate | Skoda Superb or similar
Reviewed: Fri, Jan 5, 2018
“Easy Process”
About Europcar: 8.0 /10
Like: Well priced for size of car, well known rental company, quite a simple process overall.
Dislike: Car booked was a Skoda Superb or similar, which is quite a large car. Car issued was a Skoda Octavia, which is the next size down.

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