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Search for Europcar Car Rentals in London
Reviewed: Thu, Apr 2, 2015
About Europcar: 2.0 /10
Luxury sedan: Mercedes C Class automatic or similar model, but there was no similar model when I arrived. They tried to convince me to upgrade to a luxury model at a higher price, claiming that because I had rented from them before, I could get this higher-end model at a very good price. Additionally, I had purchased full insurance, but they claimed it was partial insurance (unsure what partial insurance means). Then they mentioned an excess of 2000 pounds, and when I asked more questions, they refused to check. I called the rental company's customer service, and an Indian-looking employee at the store spoke with the customer service representative for about 10 minutes. When I went over to ask further, they said the excess was now 250 pounds, which seemed like bargaining. I then called the customer service directly, and they said they would report to their supervisor. I decided to take the car for now.
car image
Europcar
Heathrow Airport(LHR)
London
United Kingdom

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Edwina Bloor

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Europcar
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Mon, Mar 31, 2025
About Europcar: 2.0 /10
I have rented cars abroad many times in Europe, but my experience with Europcar in London was exceptionally troublesome and disappointing. I strongly advise against choosing this company in London. From the very beginning, the car pickup staff try to sell insurance and make intimidating remarks, followed by complicated processes involving various fines, and ending with a series of email hassles related to returning the car. For such a large company, their London branch is full of pitfalls, fines, and inexplicable issues that will cause you significant trouble. The service and overall experience are extremely poor. Among all the car rental companies I have used many times, this one is by far the most frustrating and stressful. Renting a car is supposed to enhance convenience, especially when traveling abroad where there may already be language barriers, but this company will ensure you deal with endless issues during your trip. Choose wisely, and I strongly suggest avoiding this company in London.
About QEEQ: 10.0 /10

M.Watson

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Economy | Vauxhall Corsa 2 doors or similar
Europcar
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Tue, Sep 24, 2019
“Easy to complete the hire good price, poor rental company”
About Europcar: 6.7 /10
An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.
About QEEQ: 10.0 /10
Easyrentcars made it very easy to complete the hire, with a very competitive price. Would definitely use again, hopefully not with Europcar

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Compact | Vauxhall Astra or similar
Europcar
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Tue, Jun 11, 2019
“Great price, great service. Was cheaper than even the rental companies own websites.”
About Europcar: 10.0 /10
All good and quick.
About QEEQ: 10.0 /10
Love the price drop guarantee.

D.Milnes

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Compact | Volkswagen Golf or similar
Europcar
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Mon, Jun 10, 2019
“Super service, but always shocking insurance additions.”
About Europcar: 10.0 /10
Car was as expected. Insurance was high but Elena was good and gave us the lowest rate for fully comprehensive. She tried to help lower the costs. Much appreciated.
About QEEQ: 10.0 /10

J.Appleyard

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Compact | Vauxhall Astra or similar
Europcar
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Tue, Jul 10, 2018
“Efficient and friendly service”
About Europcar: 10.0 /10
Like: Loved the car. Staff friendly and efficient

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