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Reviewed: Wed, Jun 14, 2017
About Europcar: 10.0 /10
The store was busy with many customers when picking up the car. The queue moved quickly, and the process was smooth without any upsell of extra insurance. The Insignia was upgraded to a Passat, which was very new. Everything went smoothly throughout the trip. The staff checked the car thoroughly when returning it at a different location and found no issues. The paperwork was signed quickly. Good experience overall!
About QEEQ: 10.0 /10

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Richard Wesley

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Reviewed: Fri, Oct 11, 2024
About Europcar: 6.0 /10
I mistakenly chose an electric car, but I was worried about not finding charging stations on-site. There were no alternatives in the same price range, so I had to switch to an Audi Q2 and pay an additional 1560. Adding that to the original 2522 makes a total of 4082, which comes to 1360 per day. That's a bit expensive.

Irene London

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Reviewed: Sat, Aug 24, 2024
About Europcar: 10.0 /10
Not bad.
About QEEQ: 10.0 /10

Bernie Faraday

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Reviewed: Sat, Aug 3, 2024
About Europcar: 8.0 /10
Used to recommending vehicle upgrades. The cross-border and cross-island fee of £309 is inconsistent with the original statement of £187, nearly doubling the cost.
About QEEQ: 10.0 /10

Pandora Harte

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Reviewed: Mon, Aug 28, 2017
About Europcar: 10.0 /10
The pick-up and drop-off speed was very fast, staff were very professional. Right turn after exiting T4, there's a dedicated car to pick up customers. Immediate service, very pleasant experience

Ina Attlee

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Reviewed: Fri, Feb 23, 2018
About Europcar: 2.0 /10
Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.

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