The car I was given had 22 noted defects. There was a large dent to rear right bumper, scraped left

Very good.

Received a brand-new Golf, no unnecessary talk, no push to buy insurance. Very satisfied, very satisfied.

Picking up the car in London required taking a shuttle from the airport, but the pick-up was smooth. Returning the car in the Scottish Highlands was easy, as the staff just checked it quickly.

The rental location is near the airport, with a dedicated reception desk at the airport exit directing you to a shuttle bus for car pickup. The pickup location is spacious with many service staff who are very friendly. The paperwork is correct, and someone accompanies you to pick up the car and explains the usage precautions. The process is smooth and fast.

Like: Service staff AMINAH at London Heathrow pick up was excellent. Friendly and efficient...even though it was near Christmas and I arrived at a time when the colleagues were going to take a group photo, she helped out immediately and was very friendly and helpful. Good job Aminah and thank you!
Dislike: Returning the car was a pain. There was no transport back to civilisation. I had to struggle to get out. If there was a courtesy bus back to the Terminals, nobody told me!!!! I walked and walked to find a bus stop to my hotel.