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Upselling based on not having the car that you ordered

Reviewed: Tue, Mar 5, 2019
About Europcar: 7.7 /10
Really disappointed with Europcar. Was told on arrival that they only have a Vauxhall Mokka, rather than the Qashqai. "Offered" an upgrade to an XC90, at just £90 per day as my choice wasn't available. Then offered a mercedes at an extra 50 per day. Still wanted my choice but was told the Mokka is the same. It definitely is not
About QEEQ: 10.0 /10
Small SUV | Nissan Qashqai or similar

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Ives Barton

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Reviewed: Tue, Mar 10, 2020
About Europcar: 2.0 /10
They should inform us in advance about local traffic violations and parking regulations.

Joanna Shakespeare

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Reviewed: Sat, Jul 15, 2017
About Europcar: 10.0 /10
Lots of cars available. I booked an Audi A4 estate but got a nearly new Mercedes C estate instead!!!
About QEEQ: 10.0 /10

Ina Attlee

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Reviewed: Fri, Feb 23, 2018
About Europcar: 2.0 /10
Backstab! Renting the car was fine, returning it was also fine. But after returning home, my credit card was suddenly charged £60 for cleaning. Actually, thanks to my children growing up, this was the cleanest car we've rented abroad so far, just needed a little cleaning. Complaining to the rental company got me a vague photo. If they found it dirty, they should have pointed it out and charged the cleaning fee at that time, I wouldn't have argued. They should provide proof when making accusations. It feels like small car rental companies lure you in and backstab you later.

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Economy | Vauxhall Corsa or similar
Reviewed: Tue, Nov 2, 2021
“Disappointing”
About Europcar: 7.0 /10
Not good. The car broke down. I had to get myself to Birmingham airport to pick up a new one. New one had a warning light on. Left my sunglasses - $250! in the car and no response to return them.
About QEEQ: 8.0 /10

Rohrmann

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Mini Van | Peugeot 5008 5 Seats or similar
Reviewed: Mon, Jan 1, 2018
“Good”
About Europcar: 8.4 /10
Like: I got a Volkswagen Passat Estate Diesel as replacement
Dislike: They did not have the Peugeot 5008

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