This car rental company is really great. My English is average, and I am not familiar with UK road safety regulations. When picking up the car, a young Pakistani gentleman named NAVEED was extremely patient and helpful in explaining all the relevant details. He also helped me with other issues, taking over an hour before I finally left with the car. I am very grateful to him. The car was in excellent condition, easy to drive, and very fuel-efficient. Returning the car was also very simple and convenient—the staff did a quick inspection and even helped me load my luggage into the shuttle to the airport. It was a very enjoyable road trip.

Mileage shown on the out paper was incorrect-in their favour should I have done more than my allowance. Out paper showed tank full but it was only ⅞ full. I took it back full but it does niggle me that someone may be trying it on.

The car was good - paid for an upgrade to give us an additional driver. Delayed at collection due to their internet not working well. Upon dropoff they found a long scratch that could have been there at pickup or may have happened during the rental (it directly lined up with the crease at the base of the doors) - I certainly didn't hit anything but it could've been done when parked some time. Not dissing them on this, luckily my insurance paid the amount in full that I was charged. They are generally fair about rentals and scuffs/dings - I would definitely use them again

even though I have purchased the full cover insurance from the EasyRentCars, but the stuff still asked me to buy additional insurance.

Customer service is very good and reply the email pretty soon!

Good value for vehicle upgrade