CAR RENTAL REVIEWS ON AVIS AT GATWICK AIRPORT, LGW

The process was simple and convenient.

The rental company provided a replacement car, which was even better than expected.

Excellent!

Overall satisfied.

Friendly and enthusiastic

The rental company is great. The staff at the front desk are friendly, and there are plenty of vehicles available. The car I got was almost new with less than 10,000 miles on it, and it was well-maintained with no noticeable scratches. Overall, I am very satisfied.

The overall service was quite good.

Very satisfied

The counter staff were easy to communicate with, no upselling, smooth car pickup.

The overall service was good. Initially, we were given a different car model, but they proactively changed it for us upon our request.

Everything was great.

The customer service was efficient and friendly. After I declined the insurance, they did not push me to purchase it. The car model matched the order, and the vehicle was in good condition.

The service attitude was excellent. Although I waited for over half an hour to pick up the car, they washed it beforehand. I originally booked a Peugeot 2008 but received a Peugeot 408. Returned the car at night during heavy rain, and the staff were very efficient and had a great attitude!

They provided a free upgrade, and the car was in excellent condition, almost like a new car. The entire process was quick, and both pick-up and drop-off were very convenient.

Highly satisfied

Everything went smoothly without any issues.

After landing at the airport, I decided to upgrade my original booking to a Mercedes-Benz CLA. I paid an extra £40 plus 57p tax, and the nice thing about the upgrade was that I didn’t have to return the car with a full charge.

AVIS closes at 3 p.m. on Saturdays. That day I couldn’t find the key drop-off box, so I didn’t manage to return the keys before they closed. To avoid any misunderstanding, I emailed AVIS right away to explain that the car had already been returned, but since I couldn’t locate the drop box, I took the keys with me and would bring them back first thing the next morning.

Early the next day, I went back to the branch just to return the keys. Thankfully, there were no extra charges. The staff later told me the key drop-off box is mounted right up against the wall and is really discreet, so it’s easy to miss if you’re not looking carefully.

The AVIS staff member who helped me this time was very patient and had a great attitude. He even suggested that I could contact him directly next time I need to rent a car, which felt really thoughtful. But now my biggest concern is actually the insurance. When I booked through QEEQ before, I used the insurance provided by the Chinese platform, which I’m familiar with and find easier to buy, communicate about and claim on. If I rent directly in the UK in the future, I’m not sure how I should arrange the insurance, what level of coverage is really necessary, what protections I shouldn’t skip, and how straightforward the claims process would be if something happened. Those questions still make me a bit uneasy and confused.

Very satisfied

An excellent experience.

The service was excellent.