Alamo, London Gatwick Airport Car Rental

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Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - London Gatwick Airport Information, Car Rental Instructions & Policies

Address

GATWICK AIRPORT SOUTH TERMINAL, LOWER FORECOURT HORLEY, GATWICK, ENG, RH6 0NP, GB

Telephone

+441293221659

Pick-up Instructions

The Alamo - London Gatwick Airport car rental location is in terminal

You can walk to the counter of Alamo - London Gatwick Airport car rental.

London Gatwick is a multi-terminal location (North Terminal and South Terminal). Vehicle pick-up is available at LONDON GATWICK SOUTH TERMINAL. Upon arrival, we can be located in the Car Rental Center outside the Terminal building on Level 0. Please follow the signs for Car Rental. If you’re arriving in the North Terminal, please take the free airport Monorail service (located outside the departures area on Level 1). On arrival at the South Terminal follow the Exit Signs and proceed to Level 0, then follow signs for Car Rental. Airports only： 1. If your car pickup is scheduled between 9:00 PM and 11:00 PM (local time), a return flight ticket is required for vehicle collection. 2. Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary. Only credit cards issued by either Visa, Mastercard or American Express will be accepted. The credit card presented must be in the renter’s name. 3. Debit cards are not accepted from local customers. Local renters must present a valid credit card in the renters name.

Drop-off Instructions

Please follow the "Car Rental Returns" sign to the return car park.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00	07:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

25 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium Croatia Czech Republic Denmark France Germany Italy Netherlands Show More Austria Belgium Croatia Czech Republic Denmark France Germany Italy Netherlands Poland Slovakia Slovenia Spain Switzerland Portugal Ireland	GBP 325 per rental

European Travel Coverage is required to drive from the UK mainland to Ireland or mainland Europe. 72h advance notice and branch approval are required. Only credit card payments accepted. Not valid for Premium, Luxury, or Executive cars. Fee: £325; £27 for NI to ROI. Non-UK license holders may face extra checks.

Depending on car models, bringing rental cars to below countries would cost differently:

Representative Car Models	Countries	Charges
Ford Tourneo Custom	Ireland	GBP 300 per rental

Customers who collect a vehicle from the UK mainland and wish to drive within mainland Europe are required to purchase European Travel Coverage. European Travel Coverage provides the customers with our written consent (VE103B form) to drive the vehicle in the countries stated below and to access 24/7 international breakdown cover through the AA. In all cases, customers must inform the rental branch of their intention to leave the UK mainland with the vehicle and require our authorization. Customers are required to inform the rental branch with no less than 72 hours’ notice prior to collecting the vehicle to arrange their European Travel Coverage. European Travel Coverage is only available to customers paying with a credit card and the vehicle must only be used in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Italy, Netherlands, Poland, Slovakia, Slovenia, Spain, Switzerland, UK. This includes the destination and any countries customers might travel through. Premium, Luxury and Executive vehicles are excluded from the European Travel Coverage product and are therefore not allowed to leave the country. The charge for European Travel Coverage is £300.00 per rental for all cross border travels. Customers renting from Northern Ireland wishing to cross the border into the Republic of Ireland will only be charged £25.53

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1200 for Toyota Corolla Quest,Chevrolet Lacetti,Toyota Aqua Gps,Ford Focus - Kia Ceed Or Similar,Vauxhall Corsa,Nissan Micra,Vauxhall Corsa,Vauxhall Corsa,Toyota Yaris,Seat Ibiza O Similar,Mercedes A Class,Bmw 1 Series,Kia Picanto,Toyota Aygo Or Similar,Vauxhall Insignia,Renault Talisman,Vauxhall Insignia,Volkswagen Passat,

EUR 1350 for Renault Master,Volkswagen Sharan,Ford Galaxy,Ford Transit Lwb,Vw Caddy 7 Seats,Peugeot 5008,Vauxhall Vivaro 5.9mâ³~,Opel Vivaro,Dacia Jogger,

EUR 1400 for Bmw 1 Series,Bmw 1 Series,

GBP 2000 for other car models.

GBP 2000 for Bmw 1 Series,Bmw 1 Series,Leaf 500e Icon Mini Cooper,Bmw Ix3,Kia Sorrento,Volvo Xc60,Volkswagen Sharan,Ford Galaxy,Mercedes A Class,Bmw 1 Series,Mercedes-benz Eqa,Toyota C-hr Hybrid,Peugeot 3008,Ford Kuga,Nissan Qashqai,Peugeot 5008,Maserati Levante,Mercedes E Class,Tesla Model X,Mercedes Glc,Ford Tourneo Custom,Toyota Quantum,Tesla Model 3,Audi A4 Mild-hybrid,Bmw 5 Series,Mercedes C-class,Audi A6,Mercedes Eqc,Haval H6 Premium Hibrido,Vauxhall Insignia,Skoda Octavia,Renault Talisman,Vauxhall Insignia,Volkswagen Passat,Volvo Xc40,Ford Kuga,Suzuki S-cross,Ford Kuga,Dacia Jogger,Polestar 2,Mercedes S-class,Mercedes S-class,Volvo Xc40,Range Rover Sport,

GBP 1500 for Renault Zoe,Fiat Egea,Hyundai Ioniq,Toyota Aqua Gps,Vauxhall Astra,Ford Focus - Kia Ceed Or Similar,Peugeot E-2008,Kia Niro,Nissan Qashqai,Peugeot 2008,Vauxhall Corsa,Nissan Micra,Renault Zoe,Toyota Yaris Hybrid,Toyota Yaris,Seat Ibiza O Similar,Toyota Aygo Or Similar,

GBP 1500-2000 for Renault Master,Ford Transit Lwb,Mercedes Sprinter Luton With Tail-lift,Mercedes Sprinter Long Wheelbase,Ford Luton Van,Vauxhall Vivaro 5.9mâ³~,

Theft Insurance Excess differs by car model:

GBP 1500-2000 for Renault Master,Ford Transit Lwb,Mercedes Sprinter Luton With Tail-lift,Mercedes Sprinter Long Wheelbase,Ford Luton Van,Vauxhall Vivaro 5.9mâ³~,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1 mi from Gatwick Airport

25.2 mi from Heathrow Airport

25.2 mi from Heathrow Airport T1-T4

Railway Stations

17.7 mi from Norbury

23.5 mi from Victoria Station

24.1 mi from London Waterloo Station

Hotels

23.3 mi from Millennium Gloucester Hotel London

23.8 mi from Boutique Tower Bridge Apartment

23.8 mi from Marlin Waterloo London

Other Landmarks

22.1 mi from Eltham Palace

22.2 mi from Lewisham

23.5 mi from Hyde Park

FIND ME A CHEAP RENTAL

Map view of Alamo Store Location

coordinates: 51.155835 -0.160077

Guest Reviews

Total points： 8.3 / 10 Very good

Vehicle condition: 2.5
Vehicle cleanliness: 2.2
Spaciousness: 2.3
Counter staff: 2.5
Pick-up location: 2.3
Drop-off location: 2.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Anonymous
London
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Please make the Alamo a bit larger so the customer can see it easier. Now it's a bit hidden below the enterprise sign so it took me a minute to find out which is the stand. Everything else was excellent.
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N.Denn
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Alamo really stood above previous experiences with other rental companies. They were quick and efficient and the value was outstanding. I will rent from them again at LGW without hesitation.
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Anonymous
London
7.7 /10 Good
Reviewed: Sunday, September 21, 2025
A false nail and ice cream wrappings were found in the car during our rental. AC was not working throughout the whole rental, and was needed on a particularly hot day in the UK
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Samuel Robertson
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very Good
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A.Bentley
London
8.7 /10 Very good
Reviewed: Sunday, September 21, 2025
No contract or invoice sent upon collection or completion of the rental Not good in that respect!
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T.Rodgers
London
9.7 /10 Excellent
Reviewed: Sunday, September 21, 2025
Insurance offered with car was affordable and sufficient
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S.Jafri
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.
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Anonymous
London
9 /10 Excellent
Reviewed: Sunday, September 21, 2025
Quite a disorderly queue at the counter which was very busy.
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Beryl Wollaston
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Betsy Butler
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Generally satisfied with the rental and return process, but the efficiency in handling breakdowns was notably low, even though I had bought full insurance at the counter. During the drive, the front left tire burst, and I stopped by the roadside to call in the accident. I wanted to change the tire myself, but the A200 car had no spare tire, only a compressor. I called at 6 PM, and the wait time on the phone was quite long, at least 15 minutes. After explaining the situation, they said they would contact the relevant personnel and mentioned that it would be completely free. They arranged for Alamo at Luton to handle it, but the Luton staff clearly didn't want to deal with it and just gave us the number of a towing company. We contacted them via WhatsApp, and they provided an account and asked for £65 upfront before they would send help. After transferring the £65, a Romanian arrived at 8:30 PM, charged £245 in total, and towed the car about 6 km to Luton Airport. Upon arrival, they said all tire repair shops were closed and suggested either replacing the car or getting the tire fixed the next day. Replacement would only offer a manual car, which I declined, opting to fix the tire the next day. The Luton staff suggested I drive to the tire shop myself the next day despite the flat tire, claiming it would be fine to drive slowly as it was a premium tire. I didn't trust that and didn't want to ruin the rim by driving the 4 km with a flat tire. We had a hotel booked in Manchester, and Luton suggested we let Gatwick Alamo handle it. We had the car towed to a Holiday Inn for the night. The next morning at 7 AM, I called Gatwick Airport, and they said they would send someone within three hours to take us to get the tire fixed. By 10 AM, I called again to confirm, and they assured me someone would come by noon. By noon, they said they would arrive by 3 PM. Haven't they heard the story of the boy who cried wolf? We called the towing company from the previous day, and a Pakistani guy arrived within 25 minutes, towed us to the repair shop, and even took us out for lunch while the tire was being fixed. Thanks to the brotherly friendship of Pakistan! I called Alamo to inform them not to send anyone as we had it handled, and they said to invoice Gatwick for the charges. No issues after that. When returning the car, I mentioned the accident report to the staff, and she couldn't find it in the record. She asked which number I called, so I showed her my call log. Luckily, I had a recording of the first call; otherwise, she might have dismissed it. She took photos of our receipts and said the bill would be sent, and refunds would be processed within 10 days. It's been five days now, and I haven't received any email. Watching for further developments.
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Maurice Edie
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
No lines, but it took more than an hour to process my order, extremely inefficient. The car prepared for me was 1-2 categories smaller than what I booked, and our luggage couldn't fit in the trunk. Fortunately, after coordination with QEEQ, they agreed to change the car, but there were no larger cars available on-site. After waiting for more than an hour (the rental desk clerk kept making calls), they still couldn't find a suitable car. Eventually, I had no choice but to take a smaller BMW 320d, which caused us to have to put a suitcase in the back seat. This car is a diesel hybrid, extremely fuel-efficient, consuming less than 5 liters per 100 kilometers.
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Laura Larkin
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Honey Meg
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied
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Vic Tobias
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Overall quite satisfactory
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Afra Nichol(s)
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Pretty good
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Madeline Surrey
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.
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Ingemar Katrine
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
The representative's attitude was not great. We arrived 20 minutes early to pick up the car but still received it almost 30 minutes later than scheduled. Less than an hour into driving, the screen showed a 'low engine coolant' warning. At the next city's service point, the rental company said this brand's cars often have this issue and to just ignore it, though the warning kept appearing throughout the trip. The trunk can only fit three 28-inch suitcases, which is somewhat different from the official description.
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Toni B
London
8 /10 Very good
Reviewed: Sunday, September 21, 2025
Booked whilst standing in the Alamo premises que, due to an issue with another car hire company ,But the company policy meant I was made to wait 2 hours before being allowed to pick up the car. Even though it was ready to be picked up immediately.
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Lee Doyle
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Pretty good.
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Deborah Joshua
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Gloria Louisa
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Upgraded the vehicle.
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Angelo Woolf
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent!
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Adonis Stella
London
2 /10 Poor
Reviewed: Sunday, September 21, 2025
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Harlan Law
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Marsh Price
London
6 /10 Average
Reviewed: Sunday, September 21, 2025
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Wanda Copperfield
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Excellent service, very efficient.
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Pamela Crofts
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfied
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Duncan Leacock
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Very satisfied. My original reservation for a Volvo XC60 was upgraded to a Volvo XC90 by the store. The vehicle was very new, having only 5600 miles on it, and the trunk space was much larger compared to the XC60. The staff was professional and attentive.
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Winfred Bill
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
No need to wait in line; service is quick and immediate!
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Darcy Hill
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
The car rental service was pretty good.
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Griselda Nathaniei
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Overall, it was a great experience. Initially, we were assigned a 9-seater Renault, but then we noticed many scratches on it. Worried about potential issues with returning the car at a different location, they agreed to let us wait for a while and swapped it for a Ford Tourneo. The car performed excellently during the 16 days. Returning the car was also very smooth. Full marks!
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Otto Bach
London
10 /10 Excellent
Reviewed: Sunday, September 21, 2025
Satisfactory
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