Excellent service from the young Eastern European lady on the desk on the 29 Oct at 10.20. Super helpful and friendly. Unfortunately have lost the piece of paper with her name!
Everything went very well except longer than normal amount of time at pickup. Computers were being problematic but Alex was very helpful and made sure my troop went well.
The staff were very helpful. I didn’t realize there were two airports in Belfast. Our booking was for the international airport, but we ended up at the city airport. The reception staff were very nice and quickly arranged a car for us. However, the service during the car exchange was just average. They wanted to charge £70 for a tiny scratch on the tire (we didn't encounter any issues during the rental period and have no idea how it happened; it was raining when we picked up the car, so we didn't notice it). In the end, the rental company didn't charge us, as it seems they resolved it internally. Overall, the experience was smooth, and no extra costs were incurred. It was a pleasant car rental experience.
Collection was easy, only thing not happy about was that when I book I was told that I didn't need a credit card but I did and was charged extra for insurance
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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A.Hegarty
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