NORWAY CAR RENTAL REVIEWS

If you arrive outside the counter’s opening hours, you can handle everything at the self-service kiosk and they’ll assist you over the phone.

Overall pretty good. When it’s quiet there’s just one staff member, but when it gets busy more people come to help. They’ll ask if you want to add a super cover, but if you already bought that through QEEQ you can just say no.

Overall it was pretty good.

Drives really smoothly and is super fuel‑efficient. Pick‑up and drop‑off were both very quick, and there were no extra or hidden charges.

Baggage came out really fast after the flight, and the rental staff easily agreed when we asked to pick up and return the car earlier than booked. That made planning our self-drive trip so much easier.

Pretty good overall.

Super friendly and thoughtful service – they’re easy to talk to and really try their best to meet any requests.

Super friendly and thoughtful service – they’re easy to talk to and really try their best to meet any requests.

Everything was great.

We had no trouble finding the Avis office in Bergen, and the staff gave us a really warm welcome. They patiently answered all our questions. The car had a bit over 50,000 km on it, exactly the Toyota RAV4 we’d booked, and it was very clean. Overall, a really good rental experience.

Really attentive service and everything went super smoothly from start to finish.

Big, trustworthy company — overall a great experience.

Service was great and there was no pushy upselling.

Very efficient and the staff were really friendly.

Awesome service – the staff were super friendly, made sure we knew how to operate the car, and even walked us through local road conditions and driving tips.

This was my second time renting a car overseas with Hertz. We originally booked a Volvo XC60 and were a bit worried they wouldn’t have that model, but they ended up giving us a free upgrade to a nearly brand‑new XC90 with just over 6,000 km on it. Such a great surprise! The whole pickup and drop‑off process was super smooth. When we returned the car, there was a staff member right there in the lot; the handsome guy even drove us and all our luggage back to the airport terminal, which felt really thoughtful. He took one quick look at the car, told us we could take photos or not, totally up to us, he didn’t mind at all—really chill and easygoing, we had a good laugh. We’ll definitely choose Hertz again next time without hesitation.
One reminder: the rental info says you must use the main driver’s credit card for the deposit at pickup, but we actually used our travel companion’s card and it was fine. Also, you can only pick up the car up to 30 minutes before your scheduled time; any earlier and they’ll charge extra. The friendly guy at the counter explained that clearly, so we just waited until exactly 30 minutes before to do the paperwork.
The only thing I forgot to ask about was this: the terms say that if no one is working that day, you have to collect the keys from a key box and the deposit must be charged to the same card used when booking. The problem is, we can’t use VISA cards in China, so we had to book with a UnionPay credit card, which doesn’t work overseas. We asked QEEQ customer service, and they only replied that there would be staff at the counter on our rental day. In the end there really was someone working, but before that we were pretty anxious about it.

Since we dropped the car off in another city, they couldn’t give us the model we originally booked. The trunk was tiny so we had to put two suitcases on the back seats and squeeze in. Other than that, everything was pretty good.

Honestly, the whole city-center pickup at night was pretty stressful. No one contacted me even half an hour before the pickup time, so I had to shamelessly ask a few locals to borrow their phone and call the airport branch myself. I ended up waiting almost an hour before the guy finally showed up. He was actually really nice and the paperwork was quick, but the car I booked had an issue with the door lock, so they gave me a replacement that was pretty beat up all over, while the rental agreement stayed the same. It was dark, raining, and I was alone with this battle-scarred car—I was about ready to fall apart out there. On the bright side, the car drove really well; they upgraded me from a regular gas car to a hybrid, which saved a lot on fuel. The round trip to town A only cost about 28kr in gas, and even filling it up at the end stayed under 500kr. It was my first time driving alone on a road trip, and it turned into a pretty unforgettable experience.

The car was practically brand new.

Super satisfied with the whole experience.