Rented at Bergen Airport and dropped off in the city. This was the first rental place that didn’t push any extra add‑ons at all. When we returned the car, we were almost going to miss our train, so I asked if they could possibly give us a ride to the station. They didn’t even hesitate and immediately drove us there, which is the only reason we made the train—absolute lifesavers. I tipped them to say thanks. The car itself was in excellent condition!
The pickup time was outside the store's regular hours, but I was pleasantly surprised to find someone at the counter helping out, and the wait wasn’t long.
The Harstad pickup spot is at a gas station near the harbor, which is pretty convenient. The process was quick, and the car was easy to drive. You can connect your phone via CarPlay, so no need for a phone holder. Returning the car at the airport was also very easy. Don't throw away the envelope they give you—fill it out, put the keys inside, and drop it in if no staff are on duty.
Everything was great. I didn’t buy full coverage on QEEQ and just added it at the counter. I booked a 2WD on QEEQ but they upgraded me to a 4WD wagon, which was perfect for the whole trip. The diesel version was really fuel-efficient and felt very stable. Pick-up and drop-off were both quick, the staff were friendly, and all the charges were very transparent.
Just walked in with my passport and the little white booklet, and that was all they needed. They even helped clear the snow off the car, really solid service.
The counter is right inside the airport, with three staff working at the same time, so there’s basically no waiting. The pickup and return process is very clear and straightforward.
The staff were really friendly and never tried to push any extra insurance. When my card didn’t go through for the deposit, they were very patient and helped sort it out using another method.
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