HERTZ CAR RENTAL REVIEWS IN NORWAY

It was my first time driving an EV and the staff proactively upgraded my car. The guy at the pickup desk was super patient, walked me through all the buttons and controls on the new car, and even helped me download and register the local charging app.

If you arrive outside the counter’s opening hours, you can handle everything at the self-service kiosk and they’ll assist you over the phone.

Overall pretty good. When it’s quiet there’s just one staff member, but when it gets busy more people come to help. They’ll ask if you want to add a super cover, but if you already bought that through QEEQ you can just say no.

Super professional service.

Really great overall.

The agent who helped with my booking was super responsible and incredibly patient.

No extra charges at all, and we barely even saw any staff around.

Drives really smoothly and is super fuel‑efficient. Pick‑up and drop‑off were both very quick, and there were no extra or hidden charges.

Pickup was quick and smooth, everything was explained clearly and there were no issues at all.

Pretty good overall.

Everything was great.

They’ll ask if you want any add-on services, just clearly say “no additional service” and you’re good.

They clearly had cars available and no customers waiting, but still wouldn’t let me pick up the car earlier. Really inflexible and not willing to work with you at all.

It wasn’t the VW ID3 I originally booked, but the Citroën C4 I got was practically brand new, with just over 700 km on the clock.

Big, trustworthy company — overall a great experience.

Awesome service – the staff were super friendly, made sure we knew how to operate the car, and even walked us through local road conditions and driving tips.

This was my second time renting a car overseas with Hertz. We originally booked a Volvo XC60 and were a bit worried they wouldn’t have that model, but they ended up giving us a free upgrade to a nearly brand‑new XC90 with just over 6,000 km on it. Such a great surprise! The whole pickup and drop‑off process was super smooth. When we returned the car, there was a staff member right there in the lot; the handsome guy even drove us and all our luggage back to the airport terminal, which felt really thoughtful. He took one quick look at the car, told us we could take photos or not, totally up to us, he didn’t mind at all—really chill and easygoing, we had a good laugh. We’ll definitely choose Hertz again next time without hesitation.
One reminder: the rental info says you must use the main driver’s credit card for the deposit at pickup, but we actually used our travel companion’s card and it was fine. Also, you can only pick up the car up to 30 minutes before your scheduled time; any earlier and they’ll charge extra. The friendly guy at the counter explained that clearly, so we just waited until exactly 30 minutes before to do the paperwork.
The only thing I forgot to ask about was this: the terms say that if no one is working that day, you have to collect the keys from a key box and the deposit must be charged to the same card used when booking. The problem is, we can’t use VISA cards in China, so we had to book with a UnionPay credit card, which doesn’t work overseas. We asked QEEQ customer service, and they only replied that there would be staff at the counter on our rental day. In the end there really was someone working, but before that we were pretty anxious about it.

Everything went smoothly from pickup to return. No one tried to upsell insurance, all the charges were explained clearly, and we got the exact ID.3 we’d reserved. For return, we just followed the nav to oslo s p hus, parked in any open spot, and they didn’t even inspect the car on the spot—said they’d check it after cleaning. We simply handed the keys to the station staff and left. A week later the final bill arrived, and apart from tolls there were no extra fees at all. Awesome experience!