HERTZ CAR RENTAL REVIEWS IN NORWAY

The service at the Hertz branch in Alesund Airport was excellent, very patient communication and highly considerate.

Good service attitude and simple procedures.

The process is simple, the instructions are clear, and even first-time users don’t need to worry.

I had booked to pick up the car at 8 AM, and when I arrived at the store at 7:30, the staff were already there. Their service attitude was excellent. I got a RAV4 hybrid with just over 32,000 kilometers on it, which made me very happy. We were four people with four suitcases (2x28 inches, 2x24 inches), and after loading them all, there was still room for two backpacks on the side. Very practical. Cars in Norway are equipped with ETC systems, and highway tolls and ferry fees are recorded electronically. After the trip, these will be charged to the credit card reserved with the car rental company.

Pretty good.

Excellent, purchased full insurance, and there was no extra upselling at the store.

Fast and convenient, great customer service.

There was hardly any communication. Let's see how the deposit refund goes.

Easy to locate, but the line was very long. It's recommended to allow 1 hour.

Overall excellent! When we picked up the car at Oslo Airport, we caused some trouble for the staff due to our own issues, but the staff member who assisted us was very patient and extremely friendly.

The service was excellent and communication was easy.

Very satisfied! Completed the car rental procedure online, and it took only two minutes to pick up the car on-site. I even got an upgraded RAV4, super happy. The staff at the counter had already prepared the car keys after the flight landed. The handover was completed quickly after checking the rental documents and reminding me to use E10 fuel. Kudos to Hertz!

Efficient

Pickup is easy, and returning the car is simple.

When confirming the car rental, the initial payment was listed as 9,215 RMB (9,958 HKD). However, the actual transaction was processed in USD, resulting in a first payment of 10,251.98 HKD, which is 298.98 HKD higher than expected. I find this unreasonable because the company explicitly showed the amount as 9,215 RMB, equivalent to 9,958 HKD. Additionally, when picking up the car, both the exterior and interior of the vehicle were rather dirty. Other than that, everything else was satisfactory.

Very satisfied, the explanation was excellent and patient.

The service was efficient and fast.

Pretty satisfied, the Hertz staff tried to provide me with a larger car.

Hertz at Eve Airport has the longest queue among car rental companies. We waited for about half an hour before it was our turn.

Very satisfied, the overseas phone contact was convenient, and the service was attentive and responsible.