The rental counter was super easy to find on the second floor of the airport, and there really wasn’t much of a line. The guy at the desk was very proactive and helpful. Since I rented an EV, he walked me through all the key things in detail—like how to charge it and which apps to use. Overall, the experience was really good.
We had no trouble finding the Avis office in Bergen, and the staff gave us a really warm welcome. They patiently answered all our questions. The car had a bit over 50,000 km on it, exactly the Toyota RAV4 we’d booked, and it was very clean. Overall, a really good rental experience.
They gave me a nearly new car with just over 4,000 km on it and it drove great in every way. But after I returned it, they charged me three separate times and never provided any breakdown of the fees. That kind of lack of transparency is unacceptable to me. When I rent in the UK or Dubai, they always email a detailed invoice to the address on my contract.
The staff member was super professional and walked me through everything step by step. The whole process was really clear, and there was no annoying upselling or endless back-and-forth.
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