GARDERMOEN AIRPORT CAR RENTAL REVIEWS

Confirmed no additional insurance was needed, but charges were still deducted after returning the car, which turned out to be insurance fees upon checking.

Excellent, got an upgraded car.

The service is quite good.

Satisfied

The store staff were friendly and patient. However, after returning the car, they mentioned that additional charges might occur and would notify me via email, but I've never received it. Also, the emails and website from AVIS are in Norwegian. Could it be more user-friendly with an English option?

Satisfied, but haven't received the billing deduction yet.

Excellent, purchased full insurance, and there was no extra upselling at the store.

So far, I am satisfied. However, as the process is not yet fully completed (the hold amount has not been settled, and there may still be issues to resolve), I cannot give a complete evaluation at this time. Thank you for your understanding!

The service was great.

Overall excellent! When we picked up the car at Oslo Airport, we caused some trouble for the staff due to our own issues, but the staff member who assisted us was very patient and extremely friendly.

Very good, no upselling, efficient service, finished in five minutes! Returning the car was also simple, and all the staff were friendly throughout the process.

Excellent service, no upselling, efficient handling, all completed in five minutes! Returning the car was also very easy, and the staff were friendly throughout.

Excellent. The car is in great condition and performs superbly.

Before renting, I checked the condition of the car and took a 360-degree video, noticing there was already a dent on the vehicle. After returning the car, the rental company emailed us claiming that we caused damage to the car. Even after providing the video, they questioned why we took the video at 8:30 when we had completed the rental process at 8:00. Can't we take a break after completing the rental process and then take the car? The company's management is chaotic—they fail to properly document pre-existing issues with their cars. Even though we provided evidence, they didn't check whether we left the parking lot during that half-hour. Instead, they seem to be waiting for us to prove we weren't responsible. If we can’t prove it, are they expecting us to pay for damage we didn’t cause?

Quite good.

Excellent! The car was a brand-new vehicle with only 3,000 kilometers, and its condition was outstanding. Before picking up the car, a quick pickup link was provided. After filling out the rental requirements online, the car was handed over without any upselling. The vehicle was equipped with an automatic toll payment device, similar to ETC, which eliminated payment hassles and greatly enhanced convenience. At the drop-off location, dedicated staff conducted a thorough vehicle inspection and immediately completed a return confirmation, ensuring responsibility was clearly defined for both parties and protecting their rights. Overall, the rental experience was fantastic.

Excellent service, new cars, fuel-efficient.

Very satisfied, the explanation was excellent and patient.

Good vehicle condition, no insurance upselling, fast deposit refund, clear billing details for highway tolls and parking fees with invoices.

Satisfied