Avis - Stavanger International Airport Sola Information, Car Rental Instructions & Policies

Good experience, rented a Ford compact but was given a BMW compact, which was easier to drive and more comfortable. Additionally, there was no hard sell for insurance, thank you to the rental company. The only confusion was that there were no staff present during the return; we had to return the keys at the counter, so the car condition will be decided by the rental company. I hope they are fair.

Recommend getting full insurance for peace of mind!

Automatically upgraded to a compact SUV, which was fantastic.

Although Stavanger Airport is not very large, all the car rental offices are located in a small building about 50 meters outside the airport, which is fairly easy to find. When I arrived, there was no queue at the AVIS window. I handed over my rental voucher, driver's license, QEEQ certificate, and credit card to the staff, and the process was completed in just a few minutes. The staff repeatedly confirmed my rights and obligations, had me sign in four places, and then handed me the car key. All the rental cars are located on the top floor of a five-story parking garage next to the rental office. Taking the elevator up, it was not too difficult to find the car assigned to me, a nearly new Golf Estate with only 6000 kilometers driven. I requested a diesel car, but the staff said none were available, so I got a gasoline car instead. Over ten days, it was quite fuel-efficient. The car had automatic headlights, automatic wipers, adaptive cruise control, front and rear parking sensors, a massaging driver's seat, and automatic start-stop for the engine. All the necessary features were included, which was excellent. The downside was that due to the small engine, the power loss was quite noticeable when the air conditioning was on, and in some cases, I had to downshift two gears to drive normally.

The guy at the airport counter had a great attitude. He just handed over the keys, and you have to find the car yourself...

The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.

Customer service was decent, and the waiting time in line was not long.

Very satisfied, efficient service

Overall satisfied, but the reserved model was not provided. The range capability is not as good as Volkswagen. A deposit was collected, but it hasn't been refunded even after several working days.