The pick-up service was excellent. The rental company put the car key, documents, etc., in a bag in advance. You only need to sign some documents and swipe a pre-authorization; it’s very convenient and fast. However, the car was a bit hard to find – it was on the top floor of a parking building opposite the pick-up point. There were no signs in the elevator, making it somewhat difficult to locate. Also, for those who didn’t purchase full insurance, note that some scratches were not marked in the contract. It is recommended to thoroughly inspect the car and confirm with the staff.
Our experience at the AVIS car rental at Stavanger Airport in Norway was extremely unpleasant! AVIS's malicious deceit and lack of integrity were infuriating!! We initially rented two station wagons through the Zuzuche platform: one was a manual Passat station wagon and the other was an automatic Audi A6 station wagon, both for a week with a different drop-off location.
However, when picking up the cars, we were told that there was no Audi A6 available. They offered us a Golf station wagon instead, without a price reduction, and argued that the trunks of both cars are the same size, assuring us that it would be fine. Of course, we were unhappy because it couldn't fit our luggage and they are clearly not in the same category! Attempts to swap to an Audi A6 in the next city also failed. We sought help from Zuzuche, and their experienced customer service suggested we ask the AVIS staff to write and photograph a statement that they couldn’t provide a car of the same category. Suddenly, the AVIS staff said they could provide a station wagon of the same category after all!!!! It was extremely frustrating and had already wasted over an hour of our time! Furthermore, after returning home, we found that the rental charges were 3000 Norwegian Kroner more than the original rental order! As of this review, Zuzuche is still actively coordinating, with no resolution yet. The service and integrity of a big car rental company like AVIS are very disappointing!! We will not be using them again!
Good experience, rented a Ford compact but was given a BMW compact, which was easier to drive and more comfortable. Additionally, there was no hard sell for insurance, thank you to the rental company. The only confusion was that there were no staff present during the return; we had to return the keys at the counter, so the car condition will be decided by the rental company. I hope they are fair.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on AVIS Stavanger International Airport Sola
Miranda III.
-
-
-
-
View more >Ivan Kent
-
-
-
-
View more >Jack Yeates
-
-
-
-
View more >Larry Bryan
-
-
-
-
View more >Elva Nathaniei
-
-
-
-
View more >