EVENES AIRPORT CAR RENTAL REVIEWS

If you arrive outside the counter’s opening hours, you can handle everything at the self-service kiosk and they’ll assist you over the phone.

The car was in great condition and felt practically brand new!

Really great overall.

Super satisfied with the whole experience.

Everything went smoothly from start to finish and the pick-up/return process was really straightforward.

Good.

Baggage came out really fast after the flight, and the rental staff easily agreed when we asked to pick up and return the car earlier than booked. That made planning our self-drive trip so much easier.

Pretty good overall.

Super friendly and thoughtful service – they’re easy to talk to and really try their best to meet any requests.

Super friendly and thoughtful service – they’re easy to talk to and really try their best to meet any requests.

The pickup time was outside the store's regular hours, but I was pleasantly surprised to find someone at the counter helping out, and the wait wasn’t long.

First time renting with Hertz and it was a pretty good experience. The car was very new, less than 30,000 km on it and still had that new-car smell. They said there might be an early return fee but it didn’t seem to be charged in the end. Overall, nothing unpleasant at all.

The car pickup was delayed by half an hour.

Excellent service.

1. The car was great to drive, a Skoda, and it came with a full tank. 2. The QEEQ online support team was honestly amazing. I ran into two big issues and they actively helped me sort both out. First, my flight was delayed so I had to push back my pickup time. Trying to call the local counter to change it was a hassle, but after chatting with a QEEQ agent online, they responded quickly and helped me successfully adjust and pick up the car. Second, I needed to return the car earlier than planned. I’d booked the car quite early, but bought my flight later, and in the end the only flights left were very early in the morning, so I had to drop the car off ahead of schedule. The QEEQ staff really went all out—calling, emailing, texting—using every possible way to help me arrange the early return. Even though the local counter hasn’t officially checked in and inspected the car yet, the overall experience has been fantastic!!! All in all, renting a car abroad through QEEQ feels really reassuring. As long as you reach out to their live customer service, they’ll jump in and coordinate things right away. I’m genuinely grateful!!!

The staff had a great attitude, and the rental and return process was very simple and efficient.

The counter is right inside the airport, with three staff working at the same time, so there’s basically no waiting. The pickup and return process is very clear and straightforward.

This was my second time renting a car overseas with Hertz. We originally booked a Volvo XC60 and were a bit worried they wouldn’t have that model, but they ended up giving us a free upgrade to a nearly brand‑new XC90 with just over 6,000 km on it. Such a great surprise! The whole pickup and drop‑off process was super smooth. When we returned the car, there was a staff member right there in the lot; the handsome guy even drove us and all our luggage back to the airport terminal, which felt really thoughtful. He took one quick look at the car, told us we could take photos or not, totally up to us, he didn’t mind at all—really chill and easygoing, we had a good laugh. We’ll definitely choose Hertz again next time without hesitation.
One reminder: the rental info says you must use the main driver’s credit card for the deposit at pickup, but we actually used our travel companion’s card and it was fine. Also, you can only pick up the car up to 30 minutes before your scheduled time; any earlier and they’ll charge extra. The friendly guy at the counter explained that clearly, so we just waited until exactly 30 minutes before to do the paperwork.
The only thing I forgot to ask about was this: the terms say that if no one is working that day, you have to collect the keys from a key box and the deposit must be charged to the same card used when booking. The problem is, we can’t use VISA cards in China, so we had to book with a UnionPay credit card, which doesn’t work overseas. We asked QEEQ customer service, and they only replied that there would be staff at the counter on our rental day. In the end there really was someone working, but before that we were pretty anxious about it.

Satisfied

Pretty good overall.