CAR RENTAL REVIEWS ON HERTZ AT EVENES AIRPORT, EVE

Very satisfied, efficient and fast.

The car was very new, extremely satisfied.

I arrived on time, but there was no car available. It took an hour past the agreed time to get the car, and it wasn't the model I had reserved.

Pretty good.

The provided car had over 20,000 kilometers and was relatively new.

Satisfied.

When I arrived at Evenes Airport, I found out that all the cars at the store had been rented out, so I had to wait about an hour to get a car. However, they provided me with a brand new Toyota Corolla Cross SUV, which was quite decent to drive. That said, the engine noise was quite loud when driving on steep slopes later on, which might need some attention. Additionally, I returned the car in Harstad, but the operating hours listed on QEEQ were incorrect. The store was closed on Sunday. I recommend checking the hours on Google instead. As a result, I had to spend quite some time at the store entrance before figuring out how to drop the keys into the self-service drop box, which was quite time-consuming.

The car's windshield wipers had some issues, leaving streaks after wiping during rain, making the view ahead almost invisible and extremely dangerous!

The car was in good condition, but the return process was unsatisfactory.

Very satisfied

Pretty good

Very convenient

Since I directly communicated with the manager during my last rental, this time there were no hassles.

The car rental service has improved compared to before.

The service was very professional, and the pickup process was very fast. The rental company Herz is excellent.

Very satisfied.

When confirming the car rental, the initial payment was listed as 9,215 RMB (9,958 HKD). However, the actual transaction was processed in USD, resulting in a first payment of 10,251.98 HKD, which is 298.98 HKD higher than expected. I find this unreasonable because the company explicitly showed the amount as 9,215 RMB, equivalent to 9,958 HKD. Additionally, when picking up the car, both the exterior and interior of the vehicle were rather dirty. Other than that, everything else was satisfactory.

Arrived on time to pick up the car but was informed there were no available vehicles, nor any alternatives. No solution was provided, and it was unclear how long the wait would be. The company simply ignored the issue. Many others at the location faced the same problem, raising suspicions of severe overbooking.

The car was in excellent condition and very smart, making it easy to drive. However, the downside is that both pickup and dropoff are mostly self-service, which can be inconvenient. Plus, the dropoff location is quite remote.

Good service