This was my second time renting a car overseas with Hertz. We originally booked a Volvo XC60 and were a bit worried they wouldn’t have that model, but they ended up giving us a free upgrade to a nearly brand‑new XC90 with just over 6,000 km on it. Such a great surprise! The whole pickup and drop‑off process was super smooth. When we returned the car, there was a staff member right there in the lot; the handsome guy even drove us and all our luggage back to the airport terminal, which felt really thoughtful. He took one quick look at the car, told us we could take photos or not, totally up to us, he didn’t mind at all—really chill and easygoing, we had a good laugh. We’ll definitely choose Hertz again next time without hesitation.
One reminder: the rental info says you must use the main driver’s credit card for the deposit at pickup, but we actually used our travel companion’s card and it was fine. Also, you can only pick up the car up to 30 minutes before your scheduled time; any earlier and they’ll charge extra. The friendly guy at the counter explained that clearly, so we just waited until exactly 30 minutes before to do the paperwork.
The only thing I forgot to ask about was this: the terms say that if no one is working that day, you have to collect the keys from a key box and the deposit must be charged to the same card used when booking. The problem is, we can’t use VISA cards in China, so we had to book with a UnionPay credit card, which doesn’t work overseas. We asked QEEQ customer service, and they only replied that there would be staff at the counter on our rental day. In the end there really was someone working, but before that we were pretty anxious about it.

Pretty good overall.

If you arrive outside the counter’s opening hours, you can handle everything at the self-service kiosk and they’ll assist you over the phone.