The Hertz store is spacious and easy to locate, situated in the most convenient locations. The service process is efficient, and the customer service is very good. This time, they even provided a free upgrade to a Volvo XC60 model.

When confirming the car rental, the initial payment was listed as 9,215 RMB (9,958 HKD). However, the actual transaction was processed in USD, resulting in a first payment of 10,251.98 HKD, which is 298.98 HKD higher than expected. I find this unreasonable because the company explicitly showed the amount as 9,215 RMB, equivalent to 9,958 HKD. Additionally, when picking up the car, both the exterior and interior of the vehicle were rather dirty. Other than that, everything else was satisfactory.

When I arrived at Evenes Airport, I found out that all the cars at the store had been rented out, so I had to wait about an hour to get a car. However, they provided me with a brand new Toyota Corolla Cross SUV, which was quite decent to drive. That said, the engine noise was quite loud when driving on steep slopes later on, which might need some attention. Additionally, I returned the car in Harstad, but the operating hours listed on QEEQ were incorrect. The store was closed on Sunday. I recommend checking the hours on Google instead. As a result, I had to spend quite some time at the store entrance before figuring out how to drop the keys into the self-service drop box, which was quite time-consuming.

Satisfied with the service

Great, our flight was delayed but they held the car for us.