ALAMO CAR RENTAL REVIEWS IN ITALY

No hidden charges.

Very good, there was no one when picking up the car, it was arranged quickly.

Excellent

The pickup process was convenient, and returning the car was smooth as well. However, I booked an Opel but was given a Hyundai i20 instead.

The counter that served Alamo serves also few other companies, therefore there was some waiting time for the collection. Besides all went smoothly.

Didn't get price drop

Very good! The only issue was that my flight landed an hour early and I cleared customs quickly. When I arrived at the counter, they said my car wasn't ready yet. I had to wait until my scheduled pickup time to get the car.

Satisfied.

Very satisfied

Good.

The service was decent, but their English was not very fluent.

Very satisfied.

Very good, the restricted areas and refueling policy were explained clearly! They had us record a video before picking up the car.

Very satisfied. The car rental counter is located inside the airport and handles bookings for several rental companies. Waiting time depends on the number of customers, so make sure to take a ticket first—just like at banks to process your turn. Once you're done, head to the parking lot inside the airport to meet staff and pick up your car. This booking included QEEQ's comprehensive insurance purchased online and allowed for one-way car drop-offs. Since I didn't purchase insurance at the local branch, I carefully followed the staff's instructions and took pictures of all visible scratches on the car. The staff said they don’t count scratches under 5cm—seems it's not as tricky as some online reviews suggest. To be safe, I photographed all scratches even ones they didn’t point out. They held a €500 deposit, which was fully refunded to my credit card within two days of returning the car. I encountered no unauthorized charges—overall, very satisfying! Note: Since the one-way drop-off happened over the weekend, the local staff finished work at 1 PM, meaning any drop-offs after that would incur an extra €20 service fee. I only discovered this after reviewing the detailed QEEQ booking confirmation. I contacted their customer service to confirm the situation, and it turned out to be accurate. I could only envy the relaxed work schedules of Europeans. The car I received matched the model I booked. As an experienced driver, I found it somewhat hard to drive—the steering wheel was heavy, and the air conditioning was average. Everything else was fine, but it wasn’t as easy to drive as the small car I’d rented from another company in Rome previously. Overall, this rental company proved to be reliable.

No real service provided; they barely explain how to use the car and don't clarify the return process. They just seem eager to finish and move on. The service is unprofessional, but they do answer questions. It feels like they're reluctant to explain things properly.

Excellent car rental company

The store is easy to locate, but the car pickup process is slow.

Very satisfied.

The day before, I stopped by to confirm the details. Seeing that there were three of us with a lot of luggage, they upgraded us to a Peugeot 3008 when we picked up the car the next day. They carefully walked us through an inspection of the car, proactively pointed out two small scratches, and suggested we take a video. They patiently taught us how to connect the phone to the navigation system. Since I purchased full insurance through the app, there was no upselling at the store. Returning the car in Rome was convenient; the drop-off was on the third floor of a building at the airport. They mentioned that the deposit would be refunded within a week if there were no issues, and it was refunded as promised. Overall, the service was excellent. Note that for the deposit, the driver's chip credit card (VISA or MASTER) is mandatory; magnetic stripe cards are not accepted.