CAR RENTAL REVIEWS ON ALAMO IN MILAN

Very good.

Car was great. Reception staff were helpful.

Excellent

Very satisfied. Picking up and returning the car was unbelievably smooth (I bought the full insurance package).

The pickup process was convenient, and returning the car was smooth as well. However, I booked an Opel but was given a Hyundai i20 instead.

Convenient pick-up and drop-off, hassle-free car rental.

The counter that served Alamo serves also few other companies, therefore there was some waiting time for the collection. Besides all went smoothly.

Didn't get price drop

Satisfied.

Good.

Not bad. Upon arrival at Malpensa T1, there is a centralized car rental counter area. Alamo doesn’t have its own separate counter, sharing a storefront with a few other brands. Look for Lucamotive. Now, you take a ticket from the self-service machine at the entrance and wait for your number to be called. The process is pretty standard: once completed, they will give you a car pickup slip. Walk to the parking lot to get the car—there are two sections, so make sure to ask for directions. I booked a Skoda Octavia wagon but got a Seat Cupra instead. It's a sporty car with high-end features. On Italian highways, remember to use the “Carte” lane to pay tolls directly with a credit card. Since my departure flight was at Bergamo Airport, the address provided was completely wrong—it leads you to the terminal departure area. Unload your luggage first. Then self-drive to the correct location. Eventually, I found the return point at the airport's P3 Car Return area. Each rental company has its designated section there. Look for Lucamotive again. The staff handled the return quickly—just signed and you’re done. At the far end of the return parking lot, there's a free shuttle bus that runs roughly every 10 minutes. It takes around 10 minutes to get to the terminal.

The store is easy to locate, but the car pickup process is slow.

Very satisfied

Pretty good.

When picking up the car, they replaced it with another Volkswagen gasoline model without any pressure to upsell insurance. Returning the car was also smooth, and there were no claims of damage or additional charges afterward.

Very satisfied.