We reserved a Kia but ended up with a TOYOTA Yaris. However, the car was actually great to drive! Definitely worth the price. The verification process for beginner licenses was quick, and pickup was smooth. The car was very clean.
They provided a brand-new nine-seater car with a spacious trunk and third-row seating! Very satisfied! Remember to purchase full insurance so that if minor incidents like scratches occur to the car, you won't need to contact the police or report to the rental company. You can simply mention it when returning the car.
I did some research on Italian car rental companies via Xiaohongshu and noticed various strategies they employ. It's recommended to purchase full insurance through the platform, as it's more cost-effective compared to buying it directly from the rental company. When returning the car, make sure the interior is kept clean to avoid risks. The shuttle driver from the rental company was nice and helped with luggage. The service was relatively fast, although the car provided was not the model I originally booked, but it was sufficient for use.
The staff at the store tried to promote the store's full insurance. After explaining that I had already purchased full insurance through the QEEQ platform, they stated that the claims process would be less convenient compared to buying the store's insurance. After I firmly declined to purchase additional insurance, they did not continue to push.
The car was great, but during the return process, they found a barely noticeable scratch on the rear bumper and charged over 100 euros. I had to claim it with insurance afterward.
Good, the service was very nice. There were a few more people during car pickup. The car provided was brand new, with less than 5000 km mileage, diesel engine, and very easy to drive.
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