CAR RENTAL REVIEWS ON HERTZ IN MILAN

Very convenient

Average, but I still recommend AVIS.

Very satisfied. The pickup process was quick, and existing scratches on the vehicle were clearly marked.

Thrifty is quite efficient in their car rental process. It seems like everything is well organized, and there’s nothing particularly remarkable, but everything is under control.

Overall service was satisfactory.

Smooth process.

Hertz, being a large company, generally provides good service at their locations. At 9 AM, there was no queue, and there were two staff members available. Although they tried to upsell insurance, you can simply decline it. They were able to fulfill my booking requests, and the staff spoke decent English. I originally booked a Fiat 500 manual, but they didn't have the car available. They first asked if I wanted to upgrade to a Fiat 500 automatic for a fee, which I declined. Eventually, they upgraded me to a compact SUV from a brand I hadn't heard of, DR., which upon research turned out to be a rebadged Chery Tiggo. Considering that I would be driving mostly in the Swiss countryside, the higher ground clearance was acceptable. The car had over 40,000 kilometers on it but was in good, clean condition. If I had been driving mainly in Italy, I would have rejected it due to the challenges of parking a vehicle of that size in urban areas.

Not bad

Overall, it was quite good.

Satisfied

Pretty good

Satisfied

Very satisfied

Incorrect address

Very satisfied.

Friendly service with detailed explanations.

The service was enthusiastic and the explanation was detailed.

Satisfied

Satisfied

Terrible service, arbitrary charges, unclear explanations. I was charged an extra 30 euros for refueling service just because I returned the car with about 5% less fuel, without any prior or on-site notice. I even mentioned the fuel issue when returning the car. Additionally, there were several unexplained charges of tens of euros, which was completely unexpected.