CAR RENTAL REVIEWS ON BUDGET IN MILAN

The overall service process was quite good.

The deposit was over 220 euros, but when we returned the car, they inexplicably charged 550 euros, claiming it was for scratches. However, those scratches were already there when we picked up the car, and we even recorded a video as proof. After hearing this, the staff issued us a refund receipt and said the refund would be processed within ten days. But it's been ten days and we still haven't received it!

Very good.

I originally rented a Lynk & Co, but was given a Volkswagen instead. After driving for less than an hour, the car displayed a tire pressure issue on the highway. I got out to check, found no apparent problem, and continued driving for over an hour, but the front left tire eventually went completely flat. I had no choice but to contact customer service. Later, a tow truck was called, and the costs for vehicle damage, towing, and taxes totaled over 2000 euros. I had no car to use for a day and a half. On the third day, I returned to Milan airport to pick up another car. During this process, I also lost my passport, which was eventually found at the rental counter. It turned out the Indian staff member who assisted me during the rental process had forgotten to return it. It was extremely frustrating. On the third day, when I picked up the car again, I finally retrieved my passport. They offered me a Jeep as a replacement, but the vehicle consumed a lot of fuel.

Very good.

Very satisfied.

Average

Terrible company, they forced me to buy some package and pushed me to purchase insurance by claiming my authorization was insufficient. Communicating with them was useless. If I hadn't been in a rush, I wouldn't have rented it. The car they provided also had scratches and dents.

Very satisfied.

The car was fine however we needed to wait for over 2 hours to pick up the car - this is shocking amount of time wasted especially with the 8 months old baby. The waiting time was probably the worse thing about the whole experience. Everything else was very good.

Straight forward and easy to understand process. What's app reminders are a nice touch.

Very satisfied with QEEQ's service. I gave four stars to the store because I was being generous. The store's service was average—they ignored my request and thought I was causing trouble. In fact, I just wanted to downgrade and switch to a different car, but they even tried to cancel my booking.

There were many scratches on the car at pickup. I photographed the entire car as evidence. Since it was a self-service return at the airport, I now see that 1800 euros were unjustly charged to my credit card. I plan to file a complaint to get it refunded.

Smooth pickup and return process.

The service was excellent, with clear explanations.

Very satisfied. The car provided was the same model as the one I reserved, extremely pleased. No hidden charges. Customer service suggested insurance during rental but did not force me to buy it.

The experience was okay, but the car provided was not the one I reserved. It was slightly smaller than expected, though it was still easy to drive.

The price is reasonable except for the insurance upselling.

The car I got was good and with the winter tyres I specifically wanted. I even got tyre socks too.

All very good and will definately use again.

The rental company added insurance fees without our consent during the pickup process. Even after informing them that we didn’t need it, they took advantage of our limited language skills and still added the insurance. They didn’t communicate the type of insurance they were adding, leading to unnecessary extra expenses. Totally untrustworthy!

Smooth communication, the car was very new, great value for money, and an extremely pleasant car rental experience.