BUDGET CAR RENTAL REVIEWS IN ITALY

The deposit was over 220 euros, but when we returned the car, they inexplicably charged 550 euros, claiming it was for scratches. However, those scratches were already there when we picked up the car, and we even recorded a video as proof. After hearing this, the staff issued us a refund receipt and said the refund would be processed within ten days. But it's been ten days and we still haven't received it!

Very good.

At the car rental counter, they require you to sign the contract first and then collect the car (the contract roughly marks some pre-existing scratches on the car). Once you sign the contract, it implies that you acknowledge the car only has these scratches at the time of collection. Essentially, the car inspection process is moved earlier in the timeline. While this process itself is not necessarily problematic, the issue arises when the actual car has far more scratches than those indicated in the contract. To make things worse, you’ll find out later that even if you present all the photos of scratches taken during pickup, the rental company is unlikely to accept your claim. Their reasoning? The scratches aren’t noted on the inspection form attached to the rental contract, and you already signed it, which means the company will default to the contract. If you refuse to sign the contract initially, you won’t even get the car keys—effectively trapping you in a cycle. Allow me to compare this experience with prior rental experiences. In domestic rentals, the norm is to inspect the car first, note all scratches, and take photos before signing the contract, preventing disputes over scratches. In Australia and Norway, they also follow the sign-before-inspect process, but either they don’t mark any pre-existing scratches on the contract and rely on photos taken at pickup, or they don't use pre-existing scratches to trap you. Long story short: welcome to Italy! Predictably, after returning the car, the rental company filed a claim for over €300 for those unrecorded 'old scratches.' Fortunately, I had full insurance, but the way they treated us left a bitter taste. My advice to anyone renting a car: avoid this company if possible. If you must use them, make sure to purchase full insurance; otherwise, it's entirely up to luck.

Very satisfied.

The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.

Quite good.

It's acceptable.

Very quick and smooth pick-up and drop-off process. Also they did not try to upsell me their own coverage package (I had one via Qeeq) as most rental companies try to do. Kudos!

One of the best prices available for rental vehicles, let alone via the bigger and better-known companies (Avis, Budget, etc). Very easy booking process and good information provided regarding pickup and dropoff process. Good customer-focused experience!

Very good.

When picking up the car, they try to upsell additional coverage. After purchasing, the actual charges differ from those stated in the contract, with unexplained fees added.

Very satisfied with QEEQ's service. I gave four stars to the store because I was being generous. The store's service was average—they ignored my request and thought I was causing trouble. In fact, I just wanted to downgrade and switch to a different car, but they even tried to cancel my booking.

Satisfactory

The service was excellent, with clear explanations.

The interior and exterior of the car were not clean, with many stains and water marks. The return location address was unclear, requiring significant preparation beforehand.

The store attempted to sell insurance, but the language barrier made it unclear. I didn't realize they were selling insurance, especially since the signing process did not include any amounts or figures. You have no idea you're being charged; it made me think it was just part of the car pickup procedure.

Very satisfied, smooth pickup process.

Poor service attitude, hidden charges, and damage from a previous rental were added to my booking.

Affiliated with AVIS, a large company with highly professional service.

I originally rented a midsize MPV, but they gave me a mini van instead. Driving such a big vehicle in Italy was extremely inconvenient. I can't help but wonder if they did this on purpose!

Overall, it was fairly straightforward, but the car pickup process was way too slow.