RENTSMART24 CAR RENTAL REVIEWS IN ITALY

Pretty good. Although they promoted insurance, it was optional and not mandatory.

There is a common issue with car rental companies abroad nowadays. If you purchase insurance through the platform, they won't force you to buy additional insurance, but they charge a very high deposit. This is not just with this company; I have noticed the same issue with several others. This company, however, has an additional issue: they charge a €36 cleaning fee if the car interior is a bit dirty upon return. This is the first time I've encountered this, and it doesn't feel great. Everything else is fine, though.

Very satisfied.

Very satisfied. Following the instructions made it easy to find the rental company.

Excellent service

Very satisfied!

Very satisfied

The location is easy to find with map navigation, the car pickup process is quick, the service attitude is great, and there is no forced upselling. Highly recommended.

All was good, They have many vans shuttling to the terminal, clearly noticed with the logo

The staff was very friendly. They could locate the reservation with just a name and driver's license, then deposit payment was required to collect the car. I wrote my name, address, phone number, and email on paper for the staff. However, when reviewing the order, I found that they had entered the address incorrectly. I informed them immediately, and they said they would correct it. Despite this, the order contract I received via email was still incorrect. When returning the car, I informed the staff again and rewrote the information, but the subsequent email still contained the same mistake.

The rental company is large and easy to find near the airport. Both pickup and drop-off are quick, and payment with a regular Visa card works smoothly.

Quite satisfied. Both pick-up and drop-off were smooth. Note that washing the car before returning it may make the process even easier.

Overall, everything was quite good. It's not as bad as people say, and there was no upselling.

Early check-in is quite convenient.

Excellent

There were not enough staff, and the waiting time in line was a bit long.