Hertz just hands you the keys without anyone checking the car condition with you, but they do email you detailed information about any scratches on the vehicle. Returning the car is easy too; you just drop the keys in the designated box at the drop-off location.
Overall everything was great. The only weird thing was they insisted the driver’s own VISA card had to be used, and wouldn’t accept my friend’s even though we were traveling together as a couple. Pretty rigid policy. Luckily I had a Mongolian VISA card on me, but I still lost some money on the exchange rate. QEEQ’s service was absolutely excellent.
The pickup location was easy to find and the service was great. The return location is a bit farther out and you’ll need to take a shuttle to the airport after dropping off the car, but the process is straightforward.
They didn't have the Focus I wanted. At first, they gave me an MG4, which I declined. Then they offered a Jeep Avenger. I thought it was a sedan where I could hide luggage, but all the cars turned out to be hatchbacks. Thankfully, the trunk had a black cover so luggage inside wasn't visible from outside.
They didn’t have the exact model I originally booked that day, so they gave me a Jeep Compass instead. The car was in really good shape and very clean. The front desk staff’s English wasn’t great and the accent was quite strong, but it was still basically okay to communicate. I had already bought extra insurance through Zuzuche, and they didn’t try to upsell anything. When returning the car, I just handed over the keys and they didn’t do any inspection on the spot, but the deposit was refunded pretty quickly afterwards. Not doing a walkthrough on return does feel a bit risky though—if something comes up later and they want to charge you, it’s hard to argue. Overall they seemed like nice people, just maybe not the most thorough in how they handle things…
Thrifty and Hertz are basically the same company here – they share the same counter and the same staff, all in Hertz uniforms. I rented at Milan airport and drove to Rome, and when a window broke I contacted the airport branch through a nearby location. Swapping the car was super easy: they updated the contract and I was done in about 5 minutes. Hertz is really efficient and the service was great, big thumbs up from me. I also bought the full insurance directly at the counter instead of through QEEQ, since local rental companies usually don’t recognize Chinese insurance.
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View more >Everything was excellent.
Anonymous
View more >The pickup location was easy to find and the service was great. The return location is a bit farther out and you’ll need to take a shuttle to the airport after dropping off the car, but the process is straightforward.
Blake Morton
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View more >Thrifty and Hertz are basically the same company here – they share the same counter and the same staff, all in Hertz uniforms. I rented at Milan airport and drove to Rome, and when a window broke I contacted the airport branch through a nearby location. Swapping the car was super easy: they updated the contract and I was done in about 5 minutes. Hertz is really efficient and the service was great, big thumbs up from me. I also bought the full insurance directly at the counter instead of through QEEQ, since local rental companies usually don’t recognize Chinese insurance.
Anonymous
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