HERTZ CAR RENTAL REVIEWS IN ITALY

After comparing multiple options, we found that this company has received excellent reviews recently, and we definitely made the right choice! The lady who helped us with the car pickup process was not only beautiful but also incredibly kind. Despite our poor English, she used a translation app with us and was very patient and enthusiastic. Her professionalism was outstanding, and there was no hard selling. If you need to rent a car, choose this company! We booked a manual car but ended up getting a Fiat 600 hybrid automatic.

The location was easy to find, everything went smoothly.

Satisfied

Overall service was satisfactory.

Pretty good. The car pickup, return, and deposit refund were all very quick.

Very good and convenient.

Very nice and fast.

Vehicle pickup and drop-off were both handled at the Hertz store, and they provided an upgraded vehicle, which was excellent. The car was in great condition. The service was straightforward without any upselling or unnecessary chatter. Highly recommended.

Satisfied

I arrived at the store at 8 a.m., waited in line for 40-50 minutes. There were only two counters, and the processing speed was very slow. The service attitude was acceptable. They tried to upsell and automatically added a refueling service fee to the bill, saying it would be refunded upon returning the car with a full tank. They gave me a Toyota Yaris with 4500 km mileage. Overall, the vehicle condition was good.

Pretty good.

Satisfied

Very good.

Overall, it was pretty good. No excessive upselling, and the return process was smooth with no extra charges.

Overall, very satisfied. However, I recommend purchasing full insurance at the store. They can't check the online insurance to confirm whether we bought it or not, so they will still ask about it in-store. Buying full insurance directly in-store also puts them at ease when returning the car.

Satisfied

Fairly satisfied, but there were some communication issues.