They gave us a practically brand‑new car, only 10 km on the clock when we picked it up. The condition was amazing. I’m a pretty experienced driver and had no issues driving around southern Italy and Sicily, but I still went for full insurance for peace of mind.
Overall everything was great. The only weird thing was they insisted the driver’s own VISA card had to be used, and wouldn’t accept my friend’s even though we were traveling together as a couple. Pretty rigid policy. Luckily I had a Mongolian VISA card on me, but I still lost some money on the exchange rate. QEEQ’s service was absolutely excellent.
The pickup office usually closes for lunch from 1pm to 3pm, and we were about 10 minutes late, but they still waited for us. In the end they even upgraded us to a same-class car in much better condition, with only around 7,000 km on it.
The pickup location was easy to find and the service was great. The return location is a bit farther out and you’ll need to take a shuttle to the airport after dropping off the car, but the process is straightforward.
They didn’t have the exact model I originally booked that day, so they gave me a Jeep Compass instead. The car was in really good shape and very clean. The front desk staff’s English wasn’t great and the accent was quite strong, but it was still basically okay to communicate. I had already bought extra insurance through Zuzuche, and they didn’t try to upsell anything. When returning the car, I just handed over the keys and they didn’t do any inspection on the spot, but the deposit was refunded pretty quickly afterwards. Not doing a walkthrough on return does feel a bit risky though—if something comes up later and they want to charge you, it’s hard to argue. Overall they seemed like nice people, just maybe not the most thorough in how they handle things…
Thrifty and Hertz are basically the same company here – they share the same counter and the same staff, all in Hertz uniforms. I rented at Milan airport and drove to Rome, and when a window broke I contacted the airport branch through a nearby location. Swapping the car was super easy: they updated the contract and I was done in about 5 minutes. Hertz is really efficient and the service was great, big thumbs up from me. I also bought the full insurance directly at the counter instead of through QEEQ, since local rental companies usually don’t recognize Chinese insurance.
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Anonymous
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View more >Everything was excellent from start to finish.
Anonymous
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View more >Everything was excellent.
Anonymous
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View more >The pickup location was easy to find and the service was great. The return location is a bit farther out and you’ll need to take a shuttle to the airport after dropping off the car, but the process is straightforward.
Anonymous
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View more >Thrifty and Hertz are basically the same company here – they share the same counter and the same staff, all in Hertz uniforms. I rented at Milan airport and drove to Rome, and when a window broke I contacted the airport branch through a nearby location. Swapping the car was super easy: they updated the contract and I was done in about 5 minutes. Hertz is really efficient and the service was great, big thumbs up from me. I also bought the full insurance directly at the counter instead of through QEEQ, since local rental companies usually don’t recognize Chinese insurance.
Anonymous
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