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Live chat Email us Service Code: 8117750307
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Reviewed: Mon, Jul 20, 2026
About Hertz: 10.0 /10
The pickup office usually closes for lunch from 1pm to 3pm, and we were about 10 minutes late, but they still waited for us. In the end they even upgraded us to a same-class car in much better condition, with only around 7,000 km on it.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz in Italy

Aaron Ricardo

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Reviewed: Wed, Oct 15, 2025
About Hertz: 10.0 /10
The pick-up and drop-off processes were quick, and the service was excellent.
About QEEQ: 10.0 /10

Dylan Aldridge

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Reviewed: Thu, Jul 20, 2017
About Hertz: 10.0 /10
Queuing for car return took too long, everything else was fine
About QEEQ: 10.0 /10

Eudora Dan

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Reviewed: Mon, Apr 18, 2016
About Hertz: 8.0 /10
The service was excellent.

Diana Bert

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Reviewed: Fri, Feb 12, 2016
About Hertz: 10.0 /10
The reception point is small and hard to find, but the staff are very friendly and provide detailed instructions on precautions. There weren't many people, so no need to queue. A pleasant surprise was that we got an upgrade to a Grand Cherokee, which we love!
About QEEQ: 10.0 /10

Simon See

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Compact | Fiat 500l or similar
Reviewed: Sun, Oct 13, 2019
“Car is expected but main business owner and staff of this Hertz branch cannot speak english.”
About Hertz: 8.3 /10
The car and most things are good. The only great challenge is this particular Hertz does not really serve international customers as they do not speak English. The many times I called, they simply said "No English" in Italian. Perhaps, it's just the phone call but no, it was the same when I do the pickup. The main guy who runs the business and a mechanic can't speak anything English! Don't get me wrong, he's nice and responsive. And he tried to do hand signal, etc, but really communication is very challenged here. Hertz should have a special sign that says 'Italian' language only. Otherwise, this is quite futile.
About QEEQ: 10.0 /10
All good. Did not need to call any of the 24 hours numbers, but the online support and enquiry were all very good.

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