Pretty good

The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.

When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.

Wait for picking up car was 2 1/2 hours It was busy but lacked systemisation.

Aucune explication de la part de la dame au comptoir lors du retrait du véhicule et même remarque pour le personnel à la réception... On se sent un peu seul avec eux...