Hertz, Rome Fiumicino Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Rome Fiumicino Airport Information, Car Rental Instructions & Policies

Address

L. DA VINCI AP,CAR RETURN:PARKING A 1ST LEVEL,00054,IT

Telephone

+390665011553

Pick-up Instructions

The Hertz - Rome Fiumicino Airport car rental location is in terminal

You can walk to the counter of Hertz - Rome Fiumicino Airport car rental.

Rent a Car offices are located at the Domestic and International Arrival Halls, just follow the Rent a Car signs.

Drop-off Instructions

Please return the car to the parking lot by following the sign of Car Rental Return in the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards and debit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	100% of the rental car rate plus EUR 700	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, DinersClub, AMEX

Note that two credit cards may be asked for upon pickup if your rental car falls into these car types: Audi Q8 4x4-diesel-4wd, Nissan Qashqai, Kia Sorento Auto 5 Doors, Bmw X1-diesel, Mercedes Benz Cls-diesel-4wd, 4x4 Winter Tyres-diesel, Volvo Xc90, Model Y Lr-electric, Ford Mustang Gt Cabrio O Similar, Audi A4 Sw-diesel, Ds 7 Crossback, Toyota Landcruiser 2.8 150 4x4 At-4wd, Model 3 Lr-electric, Volvo Xc60, Abarth 595 Turismo, Tron S Sport-electric-4wd, Maserati Levante Winter-diesel-4wd, Audi Q7 S Line Quattro Tdi Navi-4wd, W3 Mercedes Benz Gle-4wd

Debit card accepted: Visa, Master

E-voucher

A mobile voucher is accepted; a printout is not required.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 36.6 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

EU/EEA Driving License

EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.

For local renters, you need to bring:

Full driver's license issued in Italy

Additional Extras

To be updated

Cross Border

Allowed:

Policies differ depending on which country you are traveling to.

Countries	Charges
Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Show More Austria Belgium France Germany Luxembourg Netherlands Portugal Slovenia Spain Switzerland Finland Ireland Norway Sweden	EUR 16 per rental

Hertz vehicles may be driven into and dropped off in Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal, Slovenia (Ljubljana only), Spain, Switzerland.

Not allowed:

Taking rental cars to the countries that are not listed in Allowed is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1100-4000 for other car models.

EUR 1900 for Fiat 500x,

EUR 1300 for Fiat 500,Fiat Tipo,Renault Rafale Or Similar,Renault Clio,Fiat 500,Fiat 500,Opel Corsa,Fiat 500 Open Top,

EUR 1500 for Peugeot 208,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Nissan Versa Or Similar,Toyota Aygo-x,

EUR 1600 for Renault Megane,Renault Kwid,Ford Focus,Fiat 500x,Fiat Tipo Estate,Ford Focus,Standard Hatch Manual (or Similar),Fiat 500x,Hyundai I30,Toyota Quest Manual, Volkswagen Polo Sedan T/line.,Abarth 595 Turismo,

EUR 1900 for Jeep Renegade,Peugeot Expert 5m3,Nissan Townstar Electric,Ford Custom,Fiat Ducato,Peugeot 5008,Clio Cargo Van,500 Cabrio Matic,Fiat 500,

EUR 2000 for Captur Winter Tyres-diesel,Fiat 600e,Renegade Plug In,Skoda Elroq Electric,Skoda Ocatvia,Nissan Qashqai,Renault Kadjar,Peugeot 408,Audi A4 Sw-diesel,Tesla Short Range Model 3 Or Similar,Fiat 500 Hybrid,Co 01 Phev,Kia Sportage Or Similar,Bmw X1-diesel,Fiat Talento 9p,Fiat Cronos Drive,

EUR 2200 for Toyota Proace,

EUR 2500 for Ford Transit,Kia Carnival,Daily Hayon 20m3,Haval H6 Gac Gs4,Mercedes Sprinter 14m3,Ford Transit 350l,Renault Trafic L2h1 7m³ O Similar,

EUR 3000 for M3 Alfa Romeo Junior Gps,4x4 Winter Tyres-diesel,-4wd,Daily 35c20 20m3,Volvo Xc60,Audi A5 Sportback,Alfa Romeo Tonale,Bmw 520d Xdrive M Sport Nav,Mercedes-benz C 300d Station,Fiat 500e-electric,Daily 35c10 Tipper,Maserati Levante Winter-diesel-4wd,Daily 9 12m3,

EUR 3500 for Mercedes Glc,

EUR 4000 for Model 3 Lr-electric,Polestar 2,Volvo Xc90,Audi Q8 4x4-diesel-4wd,Mercedes Benz Cls-diesel-4wd,Skoda Superb,Toyota Landcruiser 2.8 150 4x4 At-4wd,Model Y Lr-electric,W3 Mercedes Benz Gle-4wd,Tron S Sport-electric-4wd,Audi A8-diesel,

EUR 1600 for Renault Megane,

EUR 1600 for Renault Kwid,

EUR 1600 for Ford Focus,

EUR 2000 for Captur Winter Tyres-diesel,

EUR 1600 for Fiat 500x,

EUR 2000 for Jeep Renegade,

EUR 1900 for Peugeot Expert 5m3,

EUR 1600 for Fiat Tipo Estate,

EUR 1600 for Standard Hatch Manual (or Similar),

EUR 3000 for M3 Alfa Romeo Junior Gps,

EUR 2000 for Fiat 600e,

EUR 2000 for Renegade Plug In,

EUR 1600 for Hyundai I30,

EUR 1300 for Fiat 500,

EUR 1500 for Peugeot 208,

EUR 1300 for Fiat Tipo,

EUR 1300 for Renault Rafale Or Similar,

EUR 1500 for Punto Summer Fleet,

EUR 1500 for Clio Winter Tyres,

EUR 1900 for Nissan Townstar Electric,

EUR 1900 for Ford Custom,

EUR 1300 for Renault Clio,

EUR 4000 for Model 3 Lr-electric,

EUR 3000 for 4x4 Winter Tyres-diesel,

EUR 3000 for -4wd,

EUR 3000 for Daily 35c20 20m3,

EUR 2500 for Ford Transit,

EUR 4000 for Polestar 2,

EUR 2500 for Kia Carnival,

EUR 3000 for Volvo Xc60,

EUR 2500 for Daily Hayon 20m3,

EUR 3000 for Audi A5 Sportback,

EUR 2000 for Skoda Elroq Electric,

EUR 2000 for Skoda Ocatvia,

EUR 2000 for Nissan Qashqai,

EUR 3000 for Alfa Romeo Tonale,

EUR 2000 for Renault Kadjar Or Similar,

EUR 1900 for Fiat Ducato,

EUR 1900 for Peugeot 5008,

EUR 2000 for Peugeot 408,

EUR 1600 for Toyota Quest Manual, Volkswagen Polo Sedan T/line.,

EUR 2000 for Jeep Compass,

EUR 2000 for Audi A4 Sw-diesel,

EUR 3000 for Bmw 520d Xdrive M Sport Nav,

EUR 4000 for Volvo Xc90,

EUR 4000 for Audi Q8 4x4-diesel-4wd,

EUR 2000 for Ford Transit Custom,

EUR 3000 for Mercedes-benz C 300d Station,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2000 for Tesla Short Range Model 3 Or Similar,

EUR 1500 for Nissan Versa Or Similar,

EUR 1900 for Clio Cargo Van,

EUR 1900 for 500 Cabrio Matic,

EUR 1500 for Toyota Aygo-x,

EUR 3000 for Fiat 500e-electric,

EUR 2000 for Fiat 500 Hybrid,

EUR 1600 for Abarth 595 Turismo,

EUR 1300 for Opel Corsa,

EUR 1900 for Fiat 500,

EUR 1300 for Fiat 500 Open Top,

EUR 4000 for Skoda Superb,

EUR 3000 for 4x4 Winter Tyres,

EUR 2500 for Haval H6 Gac Gs4,

EUR 4000 for Toyota Landcruiser 2.8 150 4x4 At-4wd,

EUR 3000 for Daily 35c10 Tipper,

EUR 2500 for Mercedes Sprinter 14m3,

EUR 2000 for Co 01 Phev,

EUR 2000 for Kia Sportage Or Similar,

EUR 2000 for Bmw X1-diesel,

EUR 2500 for Ford Transit 350l,

EUR 2000 for Fiat Talento 9p,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for W3 Mercedes Benz Gle-4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3000 for Maserati Levante Winter-diesel-4wd,

EUR 2500 for Renault Trafic L2h1 7m³ O Similar,

EUR 3000 for Daily 9 12m3,

USD 1300 for ,

EUR 3600 for 4x4 Winter Tyres-diesel,Ford Transit,Kia Carnival,Volvo Xc60,Daily Hayon 20m3,Audi A5 Sportback,Alfa Romeo Tonale,Ford Transit Custom,Fiat 500e-electric,4x4 Winter Tyres,Toyota Landcruiser 2.8 150 4x4 At-4wd,Audi A5 Sw-diesel,Mercedes Sprinter 14m3,T1 Ford Explorer,Bmw X1-diesel,Fiat Talento 9p,Daily 9 12m3,

EUR 3600 for ,

EUR 2600 for Renault Megane,Captur Winter Tyres-diesel,Fiat 500x,Jeep Renegade,Peugeot Expert 5m3,Fiat Tipo Estate,Renegade Plug In,Hyundai I30,Ford Custom,Polestar 2,Skoda Ocatvia,Volkswagen Polo,Peugeot 5008,Peugeot 408,Jeep Compass,Clio Cargo Van,Bmw X1 Xdrive20d-diesel,Co 01 Phev,Kia Sportage Or Similar,

EUR 2600 for ,

EUR 1600 for Renault Kwid,Ford Focus,Ford Focus,Standard Hatch Manual (or Similar),Fiat 600e,Captur Winter Tyres,Toyota Yaris,Skoda Elroq Electric,Tesla Short Range Model 3 Or Similar,Abarth 595 Turismo,Fiat 500,Fiat 500 Open Top,

EUR 1600 for ,

EUR 1300 for Fiat 500,Peugeot 208,Fiat Tipo,Renault Rafale Or Similar,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Nissan Versa Or Similar,Fiat 500,Toyota Aygo-x,Opel Corsa,

EUR 1300 for ,

EUR 4000 for M3 Alfa Romeo Junior Gps,Citroen C3,Volvo Xc90,Audi Q8 4x4-diesel-4wd,Mustang Mach E,Bmw Ix1 Electric Or Similar,Maserati Grecale-4wd,W3 Mercedes Benz Gle-4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 4000 for ,

EUR 3000 for Nissan Townstar Electric,Daily 35c20 20m3,Fiat Ducato,Daily 35c10 Tipper,Ford Transit 350l,Renault Trafic L2h1 7m³ O Similar,

EUR 3000 for ,

EUR 2000 for ,

USD 1600 for ,

USD 2100 for ,

USD 2600 for ,

USD 2900 for ,

USD 3600 for ,

USD 3800 for ,

EUR 2900 for ,

EUR 2100 for ,

EUR 3900 for ,

Theft Insurance Excess differs by car model:

EUR 2000 for Fiat 500,Fiat Tipo,Renault Rafale Or Similar,Renault Clio,Fiat 500,Fiat 500,Opel Corsa,Fiat 500 Open Top,

EUR 2000 for Peugeot 208,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Nissan Versa Or Similar,Toyota Aygo-x,

EUR 2300 for Renault Megane,Renault Kwid,Ford Focus,Fiat 500x,Fiat Tipo Estate,Ford Focus,Standard Hatch Manual (or Similar),Fiat 500x,Hyundai I30,Toyota Quest Manual, Volkswagen Polo Sedan T/line.,Abarth 595 Turismo,

EUR 2600 for Jeep Renegade,Peugeot Expert 5m3,Nissan Townstar Electric,Ford Custom,Fiat Ducato,Peugeot 5008,Clio Cargo Van,500 Cabrio Matic,Fiat 500,

EUR 2300 for Captur Winter Tyres-diesel,Fiat 600e,Renegade Plug In,Skoda Elroq Electric,Skoda Ocatvia,Nissan Qashqai,Renault Kadjar,Peugeot 408,Audi A4 Sw-diesel,Tesla Short Range Model 3 Or Similar,Fiat 500 Hybrid,Co 01 Phev,Kia Sportage Or Similar,Bmw X1-diesel,Fiat Talento 9p,Fiat Cronos Drive,

EUR 2900 for Toyota Proace,

EUR 3000 for Ford Transit,Kia Carnival,Daily Hayon 20m3,Haval H6 Gac Gs4,Mercedes Sprinter 14m3,Ford Transit 350l,Renault Trafic L2h1 7m³ O Similar,

EUR 3600 for M3 Alfa Romeo Junior Gps,4x4 Winter Tyres-diesel,-4wd,Daily 35c20 20m3,Volvo Xc60,Audi A5 Sportback,Alfa Romeo Tonale,Bmw 520d Xdrive M Sport Nav,Mercedes-benz C 300d Station,Fiat 500e-electric,Daily 35c10 Tipper,Maserati Levante Winter-diesel-4wd,Daily 9 12m3,

EUR 3600 for Mercedes Glc,

EUR 2300 for Renault Megane,

EUR 2300 for Renault Kwid,

EUR 2300 for Ford Focus,

EUR 2300 for Captur Winter Tyres-diesel,

EUR 2300 for Fiat 500x,

EUR 2600 for Jeep Renegade,

EUR 2600 for Peugeot Expert 5m3,

EUR 2300 for Fiat Tipo Estate,

EUR 2300 for Standard Hatch Manual (or Similar),

EUR 3600 for M3 Alfa Romeo Junior Gps,

EUR 2600 for Fiat 600e,

EUR 2600 for Renegade Plug In,

EUR 2300 for Hyundai I30,

EUR 2000 for Fiat 500,

EUR 2000 for Peugeot 208,

EUR 2000 for Fiat Tipo,

EUR 2000 for Renault Rafale Or Similar,

EUR 2000 for Punto Summer Fleet,

EUR 2000 for Clio Winter Tyres,

EUR 2000 for Nissan Townstar Electric,

EUR 2000 for Ford Custom,

EUR 2000 for Renault Clio,

EUR 4000 for Model 3 Lr-electric,

EUR 3600 for 4x4 Winter Tyres-diesel,

EUR 3600 for -4wd,

EUR 3600 for Daily 35c20 20m3,

EUR 3000 for Ford Transit,

EUR 4000 for Polestar 2,

EUR 3000 for Kia Carnival,

EUR 3600 for Volvo Xc60,

EUR 3000 for Daily Hayon 20m3,

EUR 3600 for Audi A5 Sportback,

EUR 2600 for Skoda Elroq Electric,

EUR 2600 for Skoda Ocatvia,

EUR 2600 for Nissan Qashqai,

EUR 3600 for Alfa Romeo Tonale,

EUR 2600 for Renault Kadjar Or Similar,

EUR 2600 for Fiat Ducato,

EUR 2600 for Peugeot 5008,

EUR 2600 for Peugeot 408,

EUR 2300 for Toyota Quest Manual, Volkswagen Polo Sedan T/line.,

EUR 2600 for Jeep Compass,

EUR 2600 for Audi A4 Sw-diesel,

EUR 3600 for Bmw 520d Xdrive M Sport Nav,

EUR 4000 for Volvo Xc90,

EUR 4000 for Audi Q8 4x4-diesel-4wd,

EUR 2600 for Ford Transit Custom,

EUR 3000 for Mercedes-benz C 300d Station,

EUR 4000 for Mercedes Benz Cls-diesel-4wd,

EUR 2600 for Tesla Short Range Model 3 Or Similar,

EUR 2000 for Nissan Versa Or Similar,

EUR 2600 for Clio Cargo Van,

EUR 2600 for 500 Cabrio Matic,

EUR 2000 for Toyota Aygo-x,

EUR 3600 for Fiat 500e-electric,

EUR 2600 for Fiat 500 Hybrid,

EUR 2300 for Abarth 595 Turismo,

EUR 2000 for Opel Corsa,

EUR 2600 for Fiat 500,

EUR 2000 for Fiat 500 Open Top,

EUR 4000 for Skoda Superb,

EUR 3000 for 4x4 Winter Tyres,

EUR 3000 for Haval H6 Gac Gs4,

EUR 4000 for Toyota Landcruiser 2.8 150 4x4 At-4wd,

EUR 3600 for Daily 35c10 Tipper,

EUR 3000 for Mercedes Sprinter 14m3,

EUR 2600 for Co 01 Phev,

EUR 3000 for Kia Sportage Or Similar,

EUR 2600 for Bmw X1-diesel,

EUR 3000 for Ford Transit 350l,

EUR 2600 for Fiat Talento 9p,

EUR 4000 for Model Y Lr-electric,

EUR 4000 for W3 Mercedes Benz Gle-4wd,

EUR 4000 for Tron S Sport-electric-4wd,

EUR 4000 for Audi A8-diesel,

EUR 3600 for Maserati Levante Winter-diesel-4wd,

EUR 3000 for Renault Trafic L2h1 7m³ O Similar,

EUR 3600 for Daily 9 12m3,

USD 2000 for ,

EUR 3600 for ,

EUR 2600 for ,

EUR 2300 for Renault Kwid,Ford Focus,Ford Focus,Standard Hatch Manual (or Similar),Fiat 600e,Captur Winter Tyres,Toyota Yaris,Skoda Elroq Electric,Tesla Short Range Model 3 Or Similar,Abarth 595 Turismo,Fiat 500,Fiat 500 Open Top,

EUR 2300 for ,

EUR 2000 for Fiat 500,Peugeot 208,Fiat Tipo,Renault Rafale Or Similar,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Nissan Versa Or Similar,Fiat 500,Toyota Aygo-x,Opel Corsa,

EUR 2000 for ,

EUR 4000 for ,

EUR 3000 for Nissan Townstar Electric,Daily 35c20 20m3,Fiat Ducato,Daily 35c10 Tipper,Ford Transit 350l,Renault Trafic L2h1 7m³ O Similar,

EUR 3000 for ,

EUR 1300-4000 for other car models.

USD 2300 for ,

USD 2600 for ,

USD 2900 for ,

USD 3600 for ,

USD 3800 for ,

EUR 2900 for ,

EUR 3900 for ,

Third Party Liability Insurance Excess differs by car model:

EUR 0 for 4x4 Winter Tyres-diesel,Ford Transit,Kia Carnival,Volvo Xc60,Daily Hayon 20m3,Audi A5 Sportback,Alfa Romeo Tonale,Ford Transit Custom,Fiat 500e-electric,4x4 Winter Tyres,Toyota Landcruiser 2.8 150 4x4 At-4wd,Audi A5 Sw-diesel,Mercedes Sprinter 14m3,T1 Ford Explorer,Bmw X1-diesel,Fiat Talento 9p,Daily 9 12m3,

EUR 0 for ,

EUR 0 for Renault Megane,Captur Winter Tyres-diesel,Fiat 500x,Jeep Renegade,Peugeot Expert 5m3,Fiat Tipo Estate,Renegade Plug In,Hyundai I30,Ford Custom,Polestar 2,Skoda Ocatvia,Volkswagen Polo,Peugeot 5008,Peugeot 408,Jeep Compass,Clio Cargo Van,Bmw X1 Xdrive20d-diesel,Co 01 Phev,Kia Sportage Or Similar,

EUR 0 for Renault Kwid,Ford Focus,Ford Focus,Standard Hatch Manual (or Similar),Fiat 600e,Captur Winter Tyres,Toyota Yaris,Skoda Elroq Electric,Tesla Short Range Model 3 Or Similar,Abarth 595 Turismo,Fiat 500,Fiat 500 Open Top,

EUR 0 for Fiat 500,Peugeot 208,Fiat Tipo,Renault Rafale Or Similar,Punto Summer Fleet,Clio Winter Tyres,Clio Winter Tyres,Nissan Versa Or Similar,Fiat 500,Toyota Aygo-x,Opel Corsa,

EUR 0 for M3 Alfa Romeo Junior Gps,Citroen C3,Volvo Xc90,Audi Q8 4x4-diesel-4wd,Mustang Mach E,Bmw Ix1 Electric Or Similar,Maserati Grecale-4wd,W3 Mercedes Benz Gle-4wd,Audi A8-diesel,Maserati Levante Winter-diesel-4wd,

EUR 0 for Nissan Townstar Electric,Daily 35c20 20m3,Fiat Ducato,Daily 35c10 Tipper,Ford Transit 350l,Renault Trafic L2h1 7m³ O Similar,

EUR 0 for Toyota Quest Manual, Volkswagen Polo Sedan T/line.,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.7 mi from Rome Fiumicino Airport

17.3 mi from Rome Ciampino Airport

Railway Stations

3.5 mi from Ostia Antica

3.5 mi from Fiera Di Roma

4 mi from Lido Nord

Hotels

8.2 mi from Sheraton Parco de' Medici Rome Hotel

13.2 mi from Vallelonga Holiday

13.7 mi from Colonna Palace Hotel

Other Landmarks

13.7 mi from Piazza Venezia

14 mi from Piazza di Spagna

15.2 mi from Appia Antica

CHECK RATES

Map view of Hertz Store Location

coordinates: 41.79304 12.255079

Location Images

The Rental Desk

Guest Reviews

Total points： 7.5 / 10 Good

Vehicle condition: 1.4
Vehicle cleanliness: 1.5
Spaciousness: 1.6
Counter staff: 1.0
Pick-up location: 1.3
Drop-off location: 1.4
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

Anonymous
Rome
10 /10 Excellent
Reviewed: Friday, March 20, 2026
Super efficient rental process – got the car really quickly.
Read More >
Dawn Meredith
Rome
10 /10 Excellent
Reviewed: Monday, September 1, 2025
Pretty good.
Read More >
Aldrich Lloyd
Rome
8 /10 Very good
Reviewed: Friday, June 13, 2025
Fairly satisfied, but there were some communication issues.
Read More >
Faithe Peggy
Rome
8 /10 Very good
Reviewed: Thursday, June 5, 2025
Satisfied
Read More >
Earl David
Rome
10 /10 Excellent
Reviewed: Thursday, May 8, 2025
The service is acceptable, but the price is quite high—full insurance costs €45 per day.
Read More >
Alva Dupont
Rome
10 /10 Excellent
Reviewed: Thursday, March 20, 2025
Very satisfied
Read More >
Rupert Sophy
Rome
10 /10 Excellent
Reviewed: Saturday, August 3, 2024
Quick pickup process
Read More >
Xaviera Eden
Rome
10 /10 Excellent
Reviewed: Monday, July 29, 2024
Satisfactory
Read More >
Sarah Whyet
Rome
10 /10 Excellent
Reviewed: Sunday, July 14, 2024
Very good.
Read More >
Lyndon Hosea
Rome
8 /10 Very good
Reviewed: Thursday, July 11, 2024
The car was very good, relatively new and there were no issues with its performance. During the rental process, they suggested we buy insurance, but we informed them that we had already purchased full coverage through QEEQ. Additionally, we had to wait for quite some time; the efficiency of the staff could be improved.
Read More >
Sandra Edison
Rome
8 /10 Very good
Reviewed: Monday, July 8, 2024
Pretty good, customer service speaks English.
Read More >
Nat Watt
Rome
10 /10 Excellent
Reviewed: Sunday, June 9, 2024
Very satisfied
Read More >
Wright Beaufort
Rome
10 /10 Excellent
Reviewed: Saturday, February 3, 2024
I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.
Read More >
Vicky Donne
Rome
10 /10 Excellent
Reviewed: Tuesday, October 24, 2023
Very satisfied
Read More >
Hilda Freeman
Rome
6 /10 Average
Reviewed: Monday, September 25, 2023
Read More >
Stacey
Rome
10 /10 Excellent
Reviewed: Wednesday, June 10, 2020
Service is good
Read More >
Anonymous
Rome
10 /10 Excellent
Reviewed: Sunday, February 23, 2020
Your system didn't inform Hertz about the last minute price reduction, so it took almost an hour to get the right price.
Read More >
Madeline Surrey
Rome
2 /10 Poor
Reviewed: Wednesday, February 5, 2020
Read More >
C.SHEN
Rome
10 /10 Excellent
Reviewed: Monday, February 3, 2020
Good service and the staffs are very friendly!
Read More >
Jennifer Wood
Rome
6 /10 Average
Reviewed: Monday, January 6, 2020
Read More >
Prima Maltz
Rome
10 /10 Excellent
Reviewed: Friday, November 22, 2019
There are a lot of people, but you can take a number and wait instead of standing in line. Since I bought insurance in advance from home, they did not try to sell me more. The lady at the counter didn't speak English very well.
Read More >
Marico Wagner
Rome
8 /10 Very good
Reviewed: Monday, November 18, 2019
The staff were friendly and patient in explaining everything in detail, always wearing a smile and did not try to sell any additional products.
Read More >
Meredith Juliana
Rome
10 /10 Excellent
Reviewed: Sunday, November 17, 2019
The process of borrowing and returning the car was quite fast.
Read More >
JT00187
Rome
8.3 /10 Very good
Reviewed: Sunday, November 10, 2019
It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.
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H.Fry
Rome
7.3 /10 Good
Reviewed: Thursday, November 7, 2019
It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!
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Maxwell Daniell
Rome
10 /10 Excellent
Reviewed: Tuesday, October 29, 2019
Highly efficient
Read More >
Everley Burke
Rome
8 /10 Very good
Reviewed: Thursday, October 17, 2019
The staff at Hertz in Rome Airport were helpful, guiding and arranging a vehicle swap. Even though the originally reserved higher-class vehicle was not available, they provided us with a Peugeot 3008.
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Freda Mackintosh
Rome
10 /10 Excellent
Reviewed: Wednesday, October 16, 2019
Wide range of car models.
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T.Cheung
Rome
4.7 /10 Average
Reviewed: Tuesday, October 1, 2019
A long waiting time for getting to the counter about 45minutes and the car cannot allow driver under 30 my Son 27 cannot drive then we need to change to a very high miles, searched, bad cleaning Opel Insigna but the cost is the same as my booking, ever had such bad conditions rental car before, will never use Hertz car rental in the future !
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p.lounder
Rome
7.7 /10 Good
Reviewed: Sunday, September 22, 2019
Wait for picking up car was 2 1/2 hours It was busy but lacked systemisation.
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Wade Young
Rome
8 /10 Very good
Reviewed: Monday, September 16, 2019
The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.
Read More >
Barton Hart
Rome
10 /10 Excellent
Reviewed: Sunday, September 15, 2019
International company, very quick pickup and drop-off
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Z.Allon
Rome
6.7 /10 Average
Reviewed: Sunday, September 1, 2019
The car wasn’t very clean, with some noises here and the there.
Read More >
Fanny Gibbon
Rome
10 /10 Excellent
Reviewed: Friday, August 30, 2019
Pretty good
Read More >
Anonymous
Rome
5.7 /10 Average
Reviewed: Monday, August 26, 2019
The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.
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Anonymous
Rome
2.7 /10 Poor
Reviewed: Sunday, August 18, 2019
Staff at counter was very rude at drop off. Staff at pickup were dismissive and not helpful. Forced car on us we did not want or book. They tried to up sell us to get what we had originally booked. Horrible hertz.
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M.Barak
Rome
8.7 /10 Very good
Reviewed: Monday, August 12, 2019
Waited for very long time at the counter. The person at the counter tried to cheat me several times: insurance, car type, price...
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G.Burns
Rome
9 /10 Excellent
Reviewed: Wednesday, August 7, 2019
They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot
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Ed
Rome
7.7 /10 Good
Reviewed: Tuesday, August 6, 2019
Ticket system at the desk had run out of paper leaving numerous customers confused about how to queue. Staff didn’t seem particularly interested in resolving the problem. Once being served, I was processed quickly and efficiently.
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Raj M
Rome
5.7 /10 Average
Reviewed: Wednesday, July 17, 2019
The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone
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Norman Garcia
Rome
8 /10 Very good
Reviewed: Saturday, June 22, 2019
The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.
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Drew Berkeley
Rome
4 /10 Average
Reviewed: Sunday, June 9, 2019
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Anonymous
Rome
5.3 /10 Average
Reviewed: Monday, April 29, 2019
Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.
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A.Simcox
Rome
5.3 /10 Average
Reviewed: Tuesday, February 19, 2019
Hertz wouldn’t rent to me. I contacted them ahead of time to see if they would accept my temporary license and they said they would. Upon arrival they told me they wouldn’t accept it and so they couldn’t rent to me. I ended up renting from a different company.
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Claire Eugen
Rome
6 /10 Average
Reviewed: Thursday, February 14, 2019
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Emmanuel Field
Rome
2 /10 Poor
Reviewed: Monday, January 21, 2019
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Hannah Laurie
Rome
8 /10 Very good
Reviewed: Saturday, November 10, 2018
The waiting time in line was too long... but the service attitude was great.
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Sigrid Luke
Rome
6 /10 Average
Reviewed: Wednesday, October 10, 2018
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Augustine Windsor
Rome
2 /10 Poor
Reviewed: Friday, October 5, 2018
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Reg Moses
Rome
10 /10 Excellent
Reviewed: Thursday, August 30, 2018
Not crowded, no queues
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Eve Walpole
Rome
2 /10 Poor
Reviewed: Saturday, August 25, 2018
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Christian Kingsley
Rome
4 /10 Average
Reviewed: Friday, August 24, 2018
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Coral Edward
Rome
2 /10 Poor
Reviewed: Tuesday, August 21, 2018
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Tina Robbins
Rome
8 /10 Very good
Reviewed: Saturday, July 28, 2018
With Hertz, there were quite a few people, but it was still manageable.
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Darren Whit
Rome
6 /10 Average
Reviewed: Friday, June 29, 2018
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Lambert Jennings
Rome
2 /10 Poor
Reviewed: Wednesday, June 13, 2018
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Meredith Flynn
Rome
8 /10 Very good
Reviewed: Friday, May 4, 2018
There were a lot of people in line, waited for about an hour.
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Clyde Zephaniah
Rome
10 /10 Excellent
Reviewed: Tuesday, October 17, 2017
Consistently excellent: car condition, service attitude, and the staff even helped with luggage. Great!
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Blake Morton
Rome
8 /10 Very good
Reviewed: Monday, October 9, 2017
Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.
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Jeff Cronin
Rome
10 /10 Excellent
Reviewed: Wednesday, October 4, 2017
Very good, new car and excellent service.
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Wordsworth Alcott
Rome
10 /10 Excellent
Reviewed: Wednesday, August 16, 2017
Rented at the Rome airport location, it was quite crowded. They had self-service ticketing, the order was well-maintained, and we got a free upgrade to an Audi A3.
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Brandon Ivan
Rome
2 /10 Poor
Reviewed: Friday, August 4, 2017
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Dylan Aldridge
Rome
10 /10 Excellent
Reviewed: Thursday, July 20, 2017
Queuing for car return took too long, everything else was fine
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Rodney Raman
Rome
10 /10 Excellent
Reviewed: Tuesday, July 18, 2017
The procedures were clear, the process was smooth, and everything was great.
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Bradley Jefferson
Rome
8 /10 Very good
Reviewed: Monday, July 10, 2017
When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.
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Larry Bryan
Rome
10 /10 Excellent
Reviewed: Monday, June 12, 2017
Very good and convenient
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Ina Attlee
Rome
2 /10 Poor
Reviewed: Thursday, May 4, 2017
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Everley Evan
Rome
10 /10 Excellent
Reviewed: Saturday, April 29, 2017
I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.
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Tom Cotton
Rome
6 /10 Average
Reviewed: Tuesday, November 8, 2016
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Gene Albert
Rome
8 /10 Very good
Reviewed: Saturday, September 17, 2016
The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.
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Eudora Dan
Rome
8 /10 Very good
Reviewed: Monday, April 18, 2016
The service was excellent.
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Jill Morrison
Rome
4 /10 Average
Reviewed: Thursday, February 25, 2016
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Edwiin Bright
Rome
10 /10 Excellent
Reviewed: Tuesday, July 22, 2014
Hertz provides excellent service. They immediately replaced the vehicle according to our needs, and the vehicle condition was also very good!
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