Pretty good

The car pickup speed was reasonable, mainly because I was the first one there, and it took 15 minutes to complete the process. At first, they did recommend some additional insurance, but when I insisted on sticking with the order amount, they didn't push it. Italians have a relaxed approach, handling business while making phone calls, but overall, it was fine with no unpleasant experiences. If you're unlucky and there's a queue, the waiting time could be long.

Received fines two months later, found many similar cases online

The car wasn’t very clean, with some noises here and the there.

Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.