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Search for Hertz Car Rentals in Rome

Charges that can't be explained

Reviewed: Mon, Aug 26, 2019
About Hertz: 5.7 /10
The car had PLENTY of dings and scratches, many of which I had to point out when picking the car up. They don't have unlimited mileage on our car rental, and we only found out about this after we picked up the car. When we returned the car, we had to wait about 40 minutes in line, thankfully we got to the airport early. We were happy to pay the charges, but when we received the receipt and asked our service person, they kept giving us vague answers that didn't make sense. We then went into the manager's office who then proceeded to say that in Italy, there are taxes on taxes. Okay? What does that mean? He wouldn't go on to explain any more. Just beware of hidden charges at Hertz, Dollar and the rest of the fleet, just another typical car rental shop that sends you hidden charges upon return of a vehicle.
About QEEQ: 10.0 /10
Fiat 500l image
Hertz
Rome Fiumicino Airport(FCO)
Rome
Italy
Compact | Fiat 500l or similar

Relevant Reviews on Hertz ROME FIUMICINO AP

Freda Mackintosh

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Hertz
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Wed, Oct 16, 2019
About Hertz: 10.0 /10
Wide range of car models.
About QEEQ: 10.0 /10

Ina Attlee

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Hertz
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Thu, May 4, 2017
About Hertz: 2.0 /10
The waiting time was extremely long. Each transaction took significantly longer compared to our experiences in other countries and companies. We rented 2 cars; they gave us one right away but said the other one hadn't arrived yet. After 40 minutes, they gave us the keys to a car that hadn't moved from the parking lot. It was a waste of time, taking a total of 3 hours from paperwork to departure.

Everley Evan

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Hertz
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Sat, Apr 29, 2017
About Hertz: 10.0 /10
I picked up the car at Rome Fiumicino Airport. The directions from the arrival hall to the second floor were very clear, and the counter service was quick. Self-pickup car, a brand new hybrid with only 21 kilometers. Returning the car outside Florence Airport was initially challenging as I had trouble finding it. After asking for directions, I finally found it. It wasn’t far, but the route was somewhat complex. Car return involved a simple inspection and some questions. Not sure if there will be any issues later since the pre-authorization is still pending.
About QEEQ: 10.0 /10

Eudora Dan

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Hertz
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Mon, Apr 18, 2016
About Hertz: 8.0 /10
The service was excellent.

C.SHEN

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Luxury SUV | Volvo XC90 7 Seats or similar
Hertz
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Mon, Feb 3, 2020
“Excellent rental experience!”
About Hertz: 10.0 /10
Good service and the staffs are very friendly!
About QEEQ: 10.0 /10
Excellent service! And reply the email very quickly!

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