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Live chat Email us Service Code: 5958779125
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Reviewed: Thu, Feb 14, 2019
About Hertz: 6.0 /10
Extremely inefficient, it took almost an hour to get the car. They kept trying to upsell model upgrades and additional charges for swapping between two cars (we rented two cars). European and American customers seemed to go through much faster.

Relevant Reviews on Hertz ROME FIUMICINO AP

Meredith Juliana

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Reviewed: Sun, Nov 17, 2019
About Hertz: 10.0 /10
The process of borrowing and returning the car was quite fast.
About QEEQ: 10.0 /10

Emmanuel Field

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Reviewed: Mon, Jan 21, 2019
About Hertz: 2.0 /10
Terrible service

Blake Morton

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Reviewed: Mon, Oct 9, 2017
About Hertz: 8.0 /10
Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.

Tom Cotton

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Reviewed: Tue, Nov 8, 2016
About Hertz: 6.0 /10
The parking location at the airport is on the top floor of a parking structure next to the terminal, which was hard to find. However, the environment inside was decent but the service was mediocre. I had already bought insurance online and they didn't ask much, probably due to the language barrier, they went ahead and added full insurance without my consent, costing me an extra 600 RMB. I tried to submit a complaint and get a refund from Hertz, but there was no resolution. Bad experience.
About QEEQ: 8.0 /10

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Full Size Van | Fiat Talento 7Seats or similar
Reviewed: Mon, Apr 29, 2019
“Both pick-up and drop-off required going to two different locations, difficult to find and long wait”
About Hertz: 5.3 /10
Second time I used Hertz and found the service below average and the amount of time for picking up car way too long.

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