The staff were friendly and patient in explaining everything in detail, always wearing a smile and did not try to sell any additional products.

Pick-up at the airport was very convenient, but the queue was slightly long. There were additional tax fees during drop-off which were not mentioned earlier.

When returning the car, we were required to fill up the tank. After doing so, the fuel gauge still didn't show full, and they charged us without explanation. Fortunately, we noticed and went back to dispute it. We took the staff to the gas station, filled the tank again, and the gauge still showed one bar less, causing us to waste money on extra fuel, as the automatic machine didn't give change. Going back again for a refund wasted a lot of our time.

Picking up the car had some minor issues, and dropping it off was difficult due to the location and the terrible weather.

Consistently excellent: car condition, service attitude, and the staff even helped with luggage. Great!